We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.
Let’s Go Further Together.
Employer Description
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?
Job Description
Bringing True Hospitality to the World.
We want to welcome you to a world where you can bring true hospitality to everyone. When you join us at IHG®, you become part of our global family—a welcoming culture of warmth, honesty, and a passion for providing True Hospitality.
We pride ourselves on letting your personality and passions shine, recognizing your contribution, and supporting your ambition to learn and create your career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences in your way.
With over 370,000 colleagues in nearly 100 countries sharing our values, countless opportunities are at your fingertips. We’re growing; grow with us.
Location- Remote- anywhere within the US
The salary range for this is the lowest $83,769.00 to $104,711.00 highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
**This job is also eligible for bonus pay.
At IHG, we believe in taking care of our employees. That's why we offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. We want you to feel secure and cared for, so you can focus on bringing True Hospitality to the world.
Note: No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Essential Duties and Responsibilities – (Key Activities)
Provide account management and specialized account support to Sports and Entertainment team by uncovering new leads and servicing incoming leads through top tier Accounts. Active execution of the inquiry handling process, steps to conversion of proposals, quotations, and by cross checking product information between hotels for all brands within IHG Hotels & Resorts. Proactively grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfilment of leads from developed assigned accounts both dedicated and managed.
- Collaborates with Director of Sports & Entertainment, Key Account Directors to execute Groups & Meetings account strategies with assigned accounts focused on youth, collegiate and professional sports, film/TV production, Broadcast media and live entertainment.
- Assists in working directly with Key Account client contacts and actively proposes and closes Groups & Meetings business and total account management opportunities where applicable
- Develops new business opportunities within assigned territories and segment for group and meetings business and total account management opportunities
- Strategically manages lead process, analysis of transaction reports and re-prospecting efforts
- Fulfills and where possible exceeds customer expectations in the conversion of their enquiries into an IHG branded hotel with a focus on generating the best levels of revenue
- Where first choice property may not be available, cross sell the customer to another IHG branded property, profiling hotel
- Ensures accurate and timely capture of pertinent data into the required sales systems
- Develops and delivers the relevant and appropriate documentation to the customer and hotel
- Ensures the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion
- Ensures accurate and timely communication of the status and pertinent information of potential bookings to initiator and recipient hotel
- Build, maintain, and foster relationships through direct customer contact with Key Stakeholders, clients, and properties
- Attends client functions, FAM, tradeshow opportunities, and market visits.
Technical skills and Knowledge
- Demonstrated Sales Skills
- Demonstrated ability to determine what is required and take action and responsibility to deliver it. Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
- Must have established organization skills required to maintain electronic and paper filing systems
- Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
- Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
Education
- Associate degree or Bachelor’s degree or technical institute degree/certificate or an equivalent combination of education and work-related experience.
Experience
- 2-4 years progressive work-related experience within Sports & Entertainment sales in an on property or above property hotel sales or similar environment, with demonstrated proficiency and understanding of one or more functions related to the position.
We’ll reward all your hard work with an excellent salary and benefits – including a great room discount and superb training.
Join us, and you’ll become part of the global IHG family – and like all families, all our team members share some winning characteristics. We work better together as a team – we trust and support each other, do the right thing, and welcome different perspectives. It would be best if you showed us you care, that you notice the little things that make a difference to guests, and that you are always looking for ways to improve - click here to learn more about us.
At IHG Hotels & Resorts, we are proud to be an equal-opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
Not Applicable for Colorado Applicants.
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The statements in this job description are intended to represent the key duties, essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.
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