This job is second in command in a regional hotel serving primarily as General Manager in the absence of the Regional Operations Executive/General Manager.
Manage the day-to-day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.
Oversee the day-to-day operations and assignments of the hotel staff; assist the Regional Operations/ General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert Regional Operations/General Manager of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
Assist Regional Operations/General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows:
- Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
- Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
- Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
- The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
- Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.
- Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
- Accounting and purchasing controls and procedures are implemented and maintained.
Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports.
Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Owners and/or Principals – regarding operational updates and current issues
- Vendors – to resolve any vendor performance issues, etc.
- Regulatory agencies – regarding safety and compliance matters
- Other contacts as needed (Professional organizations, community groups, local media)
Perform other duties as assigned.
What We Need from You –
Must have the legal right to work in this country.
Must reside in the U.S. and be ready for in-person interviews when applying.
Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus four to six years of general management experience in a high-level operations role or some prior general management experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation.
Must speak fluent English. Other languages preferred.
Standing and moving about the facilities
Carrying or lifting items weighing up to 25 pounds
Using a keyboard to generate correspondence, reports, etc.
Handling objects, products, and equipment
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions, and training.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Ability to travel to attend workshops, conferences, etc.
- May be required to work nights, weekends, and/or holidays.
What we Offer ─
We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
Not Applicable for applicants in CA, CO, NJ, NY, WA, HI.
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