RELATIONSHIPS:
Internal: Hotel Employees: to receive information regarding guest needs or complaints. General Managers, Area Director, other Department Heads.
External: Hotel Guests: to provide customer service.
DUTIES AND RESPONSIBILITIES:
- Coordinates the yield management process in line with IHG Revenue strategies.
- Daily manages HIRO, Concerto and Holidex (includes rooms inventory management).
- Chairs the daily revenue meeting and generates all reports needed for that meeting.
- Monitors the pricing of competitors, understands the dynamics of the local market and demand generators and presents appropriate actions to the revenue committee.
- Monitors group blocks to determine rooms available for sale to transient customers. The Revenue Manager shall also understand the groups' pick-up history and shall manage group cut off dates.
- Reviews and approves all group proposals with the Director of Sales and/or General Manager. Collaborates with the Director of Sales on group rates and ceilings and selective guidelines.
- Effectively develops the hotel pricing and market mix strategy.
- Responsible for daily walk-in rates and communication to staff of change in the daily pricing strategies.
- Determines the hotel weekly and long-range rooms forecasts.
- Assists in the annual hotel budget development and ongoing results analysis.
- Provides training to Reservations and Front Desk employees on upselling and negotiating techniques.
- Implements and monitors revenue-based line-level staff incentive plans.
- Manages and controls Reservations department labor.
- Communicates fluctuations in occupancy to operational departments so they may make staffing adjustments and increase efficiency.
QUALIFICATIONS:
Education/Experience: Bachelor's degree in Hotel Administration, Business Administration or equivalent and five years guest service/hotel experience. Finance background preferred.
Skills: Analytical skills
Computer aptitude
Communications skills
Interpersonal skills
Organizational and planning skills
Customer service oriented
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
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