About Us
Welcome to voco™.
Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.
Becoming part of the family, everyone’s a host…
Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It’s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.
voco Dubai Palm The Palm is conveniently located on the trunk of the manmade island while being part of the newly launched “Palm West Beach”, a trendy and vibrant spot with an array of exceptional dining concepts.
Your day to day
You responsibilities are:
- Assist in the implementation of the operating standards and train hosts in how to carry out the tasks
- Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage, and service.
- To be ensure all voco Food & Beverage standards are in place.
- To have a thorough understanding and knowledge of all Food & Beverage items in the menu and the ability to recommend Food & Beverage combinations and up selling alternatives.
- To ensure that the place of work and surrounding areas are kept clean and organized at all times.
- To ensure that the team projects a warm, professional, and welcome image.
- To assist in identifying training needs and discuss training plan programs for the employees with the Assistant Outlet Manager or Outlet Manager.
- To ensure that the outlet employees are Multi Skilled and have the necessary skills to perform their duties through consistent training in accordance with the Annual Training Plan.
- To liaise and inform the Assistant or outlet Manager of all training sessions.
- To ensure that all employees maintain a high standard of personal appearance and hygiene at all times.
- Understand and strictly adhere to the Rules & Regulations established in the e Hotel’s policy on Food Safety, Fire, Hygiene, Health and Safety.
What we need from you
- 3 years related experience including at least 1 year in same capacity or an equivalent combination of education and experience.
- Good practical, operational and adequate administrative skills.
- Strong leadership skills
- Experience in a “lounge” environment is an advantage.
- A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards
- A true “team-player” mentality and flexible attitude towards a diverse set of tasks
- Excellent communication skills
What we offer
We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.
As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.
At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
We are an equal opportunities employer.
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