Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)
InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the pre-opening team as Guest Experience Manager and let us help you create a career journey like no other.
As a professional in your role, your responsibilities and essential job functions will include but are not limited to:
- Develop and implement strategies to enhance overall guest satisfaction and loyalty.
- Oversee the day-to-day operations of the guest experience department, including guest relations, concierge services, and front desk operations.
- Train and supervise staff to ensure exceptional service delivery and adherence to hotel standards.
- Monitor guest feedback through surveys, reviews, and direct communication channels, and address any concerns or issues promptly.
- Collaborate with other departments, such as housekeeping and maintenance, to maintain high standards of cleanliness, safety, and functionality throughout the property.
- Coordinate special requests and arrangements for VIP guests, including dining reservations, transportation, and special amenities.
- Stay updated on industry trends and best practices in guest experience management and implement innovative solutions to improve service quality.
- Prepare reports and presentations on guest satisfaction metrics, operational performance, and revenue generation initiatives.
- Act as a liaison between guests and management, providing regular updates on guest feedback, preferences, and trends.
- Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Ideally, you should possess some or all the following qualifications and experience:
- Preferably candidates with pre-opening hotel experience.
- Bachelor's degree in hospitality management, Business Administration, or related field.
- Proven experience in guest relations, front office management, or similar roles within the hospitality industry.
- Strong leadership skills with the ability to motivate and develop a diverse team.
- Excellent communication and interpersonal abilities, with a focus on building rapport and resolving conflicts effectively.
- Exceptional organizational and multitasking skills, with the ability to prioritize tasks in a fast-paced environment.
- Proficiency in hotel management software and Microsoft Office suite.
- Knowledge of industry regulations and best practices in guest service and experience management.
- Flexibility to work evenings, weekends, and holidays as required.
- Certification in guest service management or related areas is a plus.
- Previous experience working in luxury or boutique hotels is preferred.
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
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