We are looking for a F&B Captain who will be responsible for assisting the Head Waiter / Waitress and the Outlet Supervisor in the smooth operation of the restaurant and production of goods and services through the resources available to him/her.
A little taste of your day-to-day
Every day is different, but you’ll mostly be delivering:
FINANCIAL RETURNS
- Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets
- Recycle where-ever possible and enforce cost saving measures where appropriate
OUR PEOPLE
- Participate in staff recruitment
- Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
- Provide input for performance review discussions in line with company guidelines
- Ensure new staff complete their Orientation program on a timely basis
- Assist with the preparation of efficient departmental work schedules
- Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
- In the absence of your Manager, conduct effective staff briefings to communicate guest requirements and shift priorities.
GUEST EXPERIENCE
- Demonstrate service attributes in accordance with industry expectations and company standards including:
- Being attentive to guests.
- Accurately and promptly fulfilling guest’s requests.
- Anticipate guest’s needs.
- Maintain a high level of knowledge which affects the guest experience.
- Demonstrating a ‘service’ attitude.
- Taking appropriate action to resolve guest complaints.
- Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.
QUALIFICATION
- High school or college graduate
- Minimum of 2 years experience in the same field
- Good communication skills
- Willing to work on shifting schedule
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
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