Do you see yourself as a Housekeeping Attendant for InterContinental® Hotel Dubai Festival City?
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.
A little taste of your day-to-day
- Cleans and services assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning, and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
- Wears safety protection equipment as provided in line with department regulations and any local legislative requirements
- Handles and stores chemicals in line with hotel regulations and any local legislative requirements
- Greets and acknowledges guests
- Notifies supervisor when service is complete so rooms may be sold or occupied
- Reports any room unable to be serviced to supervisor according to established procedures
- Reports to supervisor the needed repairs or unsafe conditions
- Always follow established safety procedures. Immediately reports any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
- Responds to guest complaints, special requests and takes action to ensure guest satisfaction
- Monitors and controls supplies and amenities and minimises waste within all areas of housekeeping
- Reports, turns in, and/or logs all lost and found items according to established procedures
- Maintains Hotel information to be able to provide information to guests
- Assists guests and escorts them to locations within the hotel at their requests
- Ensures working knowledge of all hotel’s public areas
- Ensures cleaning schedules are completed in a routine and timely manner
- Recycles where possible
- Works as part of a team and communicates with other departments as per hotel procedures to ensure excellent quality and service
- May regularly assist with deep cleaning projects
- May have turn-down duties
- May assist with other duties as assigned
- Safeguards hotel property
What we need from you
- Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Fluency in the English language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths, and computers, especially our reservations system, Opera.
- Flexibility - night, weekend and holiday shifts are all part of the job
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Experience - ideally, you’ll have spent at least two years in a guest service position in a 5-star property
- Ability to work independently and within a team environment
What you can expect from us
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.
Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
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