- Suffolk County Council – Register Office, Bury St Edmunds, IP33 1UZ - Onsite
- £26,421 per annum (pro rata)
- 1155 hours per annum annualised contract - This means on average you'll work 22 hours per week, Monday and Friday plus floating days. Some weeks in the summer you may be working more hours when the service is busy than in the winter. Your manager will plan your working schedule with you.
- Permanent
This advert is open to current redeployment Suffolk County Council staff only
When you join the Registration Service as a Registration Assistant we’ll support your development from the start. We’ll help you to play to your strengths, diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you’re motivated and passionate there’s no limit to how far your ambition could take you.
Reimagine the possibilities.
Your role and responsibilities
Join our Registration Service team as a Registration Assistant and play a vital role in facilitating key life events for Suffolk residents. In this varied role, you'll handle customer enquiries, book appointments, complete ceremony registration duties, issue certificates, and maintain accurate records. With a passion for exceptional customer service and an eye for detail, you'll thrive on supporting members of the public during significant moments. We're looking for someone with strong communication skills, the ability to handle challenging situations with empathy, and a good understanding of relevant legislation. If you're confident, organised, and committed to delivering high standards, we'd love to hear from you.
You will need
- to be educated to A level standard or clear evidence of an equivalent level of knowledge & skill
- proven experience in handling challenging and confrontational individuals
- passion for accuracy and attention to detail.
You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
Working within a diverse team of Registration and Ceremony Officers, and Administration Assistants in the office and other registration offices around the county.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Elisabeth Dobing for a casual conversation. You can reach them by calling 0345 607 2060 or emailing bury.registrars@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (JPP) (docx).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Describe your experience working with people who may be emotional or in a heightened emotional state. How did you provide a sensitive and empathetic service?
2. Discuss a situation where you had to collaborate and work effectively as part of a team. What was your role, and how did you contribute to the team's success?
3. Give an example of when you had to handle a task or situation that required a high level of attention to detail and accuracy. How did you ensure you met the necessary standards?
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or recruitment@suffolk.gov.uk
Closing date: 11.30pm, 6 May 2024
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
- plus more!
If you would like to know more about our benefits, values and equality commitments please visit our Working for Suffolk County Council pages (www.Suffolk.gov.uk/careers).
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