- Suffolk County Council – Bury Library Family Hub, (Bury St Edmunds - On-site)
- £23,114 per annum pro rata
- 22.5 hours per week
- Fixed Term or Secondment (Up to 12 months)
We are committed to flexible working, so please read the Job and Person Profile to find out about the types of flexible working available for this role.
We’re focused on making a meaningful difference to communities across Suffolk. How? By listening to our people, learning from what they say and creating a culture of mutual respect. As a Support and Information Officer in the West Suffolk Health and Children’s Centre Team, you’ll be as keen to collaborate and build a bright future as we are.
Reimagine the possibilities.
Our lively Children's Centre is looking for someone who enjoys being the first point of contact for families.
You will keep the family hub running smoothly by:
- covering reception duties
- completing administrative tasks
- providing a warm welcome and helpful information to parents, children, and our partners, guiding them to services that foster healthy development.
As part of our collaborative team, your goal will be supporting the needs of children from pregnancy to 5 years old, along with their families. You'll help us deliver our Healthy Child programme through the Children's Centre Statutory Framework, which makes a real difference in little ones' physical, social, emotional, and intellectual growth during these vital early years.
We want every child to have the best start in life - if you share our child-centric passion and are excited to take on this rewarding role, we encourage you to apply!
You will need
- a level 2 qualification in English and Mathematics or equivalent experience or evidence of skills
- good levels of communication skills (written and verbal)
- the ability to provide advice and information with clarity and impartiality to meet the needs of the recipient.
You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Vanessa Smith (she/her) for a casual conversation. You can reach them by calling 07715 811375 or emailing Vanessa.Smith2@Suffolk.gov.uk.
If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.
How to apply
Step 1 - Read the Job and Person Profile (docx).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Complete the Supporting Statement template, by answering the 8 questions below (maximum 300 words per answer).
- What skills and experience do you have which would make you a good fit for this role?
- Tell us about your experience of meeting and greeting clients and supporting them with finding the information they need or signposting them to other services?
- Tell us about your experiences of dealing with finances and ordering resources?
- Tell us how you have supported team members with finding services for a client?
- Tell us how you have promoted services to clients?
- Give an example of when you came up with a different approach/solution to a situation or problem. What suggestions did you make? Which ideas were put into practice? What was the outcome?
- In your opinion, what is the best way to communicate effectively?
- Are you committed to working as part of a team and if so, tell us how you can evidence this?
Step 3 - complete the online application and upload your statement.
Your statement should:
• use the template provided (other formats will not be accepted)
• be uploaded on your online application, as without this, your interest will not be progressed.
For more information, check out the How to Apply section of our Career Site
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date: 11.30pm, 14 May 2024.
Interview date: 29 May 2024
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
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