The Team Leader is responsible for leading and guiding a team of service engineers to achieve departmental and organizational goals! Responsible for maintaining and developing a Service team capable of providing high-quality service to our customers! The team leader shall maintain and manage a team that has a skills profile aligned with the business forecast and can deliver services reliably and efficiently!
In This Role, Your Responsibilities Will Be:
Functional Expertise
- Support sales in the pursuit phase by communicating service delivery capabilities to customers;
- Responsible for ensuring service engineering compliance to the Integrated Management System (HSEQ) and for promoting a continuous improvement culture within the team;
- Single point for respective allocated customer(s) interaction;
- Responsible for Utilization and delivery according to schedule and budget;
- Identify future needs for Regional Lifecycle service operation locations (Countries / Service Centers) and develop required competencies;
- Apply SYSS CoE in Cluj and other locations to support country organizations with non-customer facing activities in service operations, as well as for periodic service engagements where possible;
- Looking after SMO certification for individual, PPE, and Safety;
- Coordination of customer issues with Global Service Center;
- Promote a “Think Customer” culture within the team;
- Responsible for activities such as Financial Maintenance, Field Engineering Reports, Timesheets, Overtime, etc;
Business
- Understand market trends and Emerson’s strategic direction and drive plans to ensure that Service capabilities are in alignment with these;
- Take ownership of nominated Emerson Customers to ensure the delivery management of our Long-Term Service Agreements (LTSA’s). Ensure Service Deliverables are provided in a timely manner in accordance with our LTSA agreements;
- Provide feedback to Sales/Ops regarding future business opportunities and Customer Happiness;
Leadership
- Drive and embed a culture of continuous improvement of performance and innovation to deliver efficiency and speed of execution;
- Leverage the capabilities of the Lifecycle Services Hub to improve the performance and cost-effectiveness of the organization;
- Lead, empower, and mentor team members to achieve their individual and team goals;
- Provide guidance and support to team members in their day-to-day tasks and project execution;
Interpersonal
- Identifies team skills and capabilities required to meet future business needs;
- Creates and sustains an environment conducive to successful team interaction;
- Assure good and efficient cooperation with the Center of Excellence;
- Demonstrate excellent communication skills to connect with customers and employees and to communicate their needs and requirements to internal departments.
Who You Are:
You use knowledge of business drivers and how strategies and tactics play out in the market to guide actions. You keep up with current and possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You encourage the open expression of diverse ideas and opinions. You successfully communicate in various settings: one-on-one, in small, and large groups, or among diverse styles and position levels. You build and deliver solutions that meet customer expectations. You gain insight into customer needs. You align employee career development goals with organizational objectives. You are diligent to placing a high priority on developing others. You push yourself and help others achieve results. You persist in accomplishing objectives despite obstacles and setbacks.
For This Role, You Will Need:
• BSc in Engineering or equivalent work-based experience;
• Experience in leading operational teams;
• Experience in managing multiple internal and external customers;
• Experience in developing customer relationships;
• Excellent verbal and written communication skills in English;
• Flexible to travel to customer sites and/or to other service locations in the country/region;
Preferred Qualifications that Set You Apart:
• Experience with LTSA and contract management will be beneficial.
Our Offer to You
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and exciting.
Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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