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Job Descrption

Position Summary Details This position is responsible for giving direction, motivation, and guidance to a team of cleaners. 
Essential Functions

• Conducts quality improvement inspections within assigned areas of responsibility 
• Ensures quality and satisfaction levels are meeting and/or exceeding expectations 
• Assures the highest quality of customer satisfaction 
• Assists with Training and Development 
• Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew. 
• Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures. 
• Leads and participates in a team to ensure the successful completion of assigned tasks 
• Responsible for the running and leadership of the shift in the absence of the Supervisor 
• When the Supervisor is present, the lead worker may be responsible for directing smaller work groups 
• Assists the Supervisor and Shift Manager in the direction and supervision of field employees 
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor 
• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc. 
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities 

Responsibilities

• Provides leadership and direction to team members 
• Provides open communication between field employees and management 
• Provides positive coaching to team members 
• Assists with the training of housekeeping staff and schedules work assignments 
• Assists with making daily and weekly work schedules 
• Oversees and performs cleaning operations in assigned building 
• Takes care of keys and access cards for the property 
• Reports damaged, broken and out of work features/items 
• Makes sure premises are secured at all times 
• Oversees and performs additional service requests (tag job) in assigned building 
• Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work. 
• Coordinates scheduling of cleaning crew. 
• Oversees quality of jobs and confirms completion with Area Manager. 
• Provides training to all new hires assigned to the building 
• Attends and participates in all meeting and training sessions involving assigned property and crew. 
• Completes time sheets, validates time sheet accuracy and delivers time sheets to office. 
• Checks supplies, equipment, and chemicals weekly. 
• Completes order forms completely and accurately. 
• Coordinates equipment usage and inventories. 
• Performs all tasks and duties required of your team 
• Miscellaneous duties as assigned 

Qualifications

• Must be 18 years of age or older. 
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.  

Preferred Qualifications: 

• Customer Service Experience  
• 1 yr of similar work experience 

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information,  visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.  We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.

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