The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifies and enters insurance information and authorization/referral requirements into databases. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential, in an effort to achieve team goals.
Job Responsibilities
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
- Accepts and provides direct/honest feedback between team members in a non-punishing manner.
- Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
- Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
- Gathers information about customer complaints in a courteous and professional manner.
- Troubleshoots individual admission issues in collaboration with other departments/staff.
- Identifies and communicates payroll authorization and referral requirements.
- Delivers an acceptable volume of work with high levels of accuracy.
- May perform additional duties as assigned.
Additional Requirements
Experience - 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.
Education - High School diploma or equivalent.
We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 24,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.
Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
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