Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
INTRODUCTION
It’s an exciting time to join us. Lewisham is a fantastic place to live, work and visit – we have ambition, passion and a huge amount of potential. Our people are passionate, engaging and diverse. We have strong communities, and we are proud of how welcoming we are as the UK’s first Borough of Sanctuary.
It’s also a challenging time for us, with significant financial pressure and increasing demand for our services. We are meeting this challenge head on, with a radical and bold change agenda underway. We want to ensure that our residents and communities can benefit from, and contribute to, London’s future prosperity.
Here in the housing service, we are passionate about our vision that everyone should have a safe, stable and genuinely affordable home where they can live an independent and prosperous life. Having just been through a bold division restructure, we are looking to the future. This role is a critical part of that future.
What’s the role ?
We are looking to recruit a skilled Reviews Coordinator to provide an efficient and responsive casework review service, ensuring that all reviews and county court appeals are dealt with in accordance with legislation, Council policy, and statutory deadlines. The Reviews Coordinator will be responsible for carrying out statutory reviews under the Housing Act 1996, Part VI, and VII of the Housing Act as amended. The successful candidate will be expected to have an understanding of the legal and procedural requirements in relation to homelessness and access to social housing, extensive knowledge of the Housing Act 1996, and knowledge of review procedures.
The candidate will be required investigate, resolve and respond to formal and information senior level MP/member enquiries and complaints, including from the Ombudsman, regarding the services delivered by Housing Options service within statutory and corporate deadlines and foster a positive relationship with members in relation to their casework.
The Reviews Coordinator will be expected to that ensure the effective communication of review decisions, complaints, appeals and operational matters arising from reviews and enquiries to staff and managers within the Housing Needs Group and propose solutions that will enhance service delivery.
What’s in it for you ?
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for
We are looking for a dedicated Reviews Coordinator to carry out statutory reviews under the Housing Act 1996, Part VI, and VII of the Housing Act as amended.
The Reviews Coordinator will provide reports and statistics about the reviews function and support any service improvement initiatives, as well as manage a caseload of reviews and appeals and ensure the investigation and response to these is high quality and within legal deadlines. The Reviews Coordinator will liaise with medical team, solicitors, housing providers, advocates, and agencies to ensure cases are thoroughly investigated. The Reviews Coordinator will also liaise with customers about the outcomes of reviews and to ensure they are aware of their options and the implications of choices they may make (e.g suitability of accommodation).
The candidate will demonstrate a flexible approach and will be able to work effectively as part of a team, co-operate with colleagues, be sensitive to people’s need and help to achieve own and team goals.
The candidate will demonstrate commitment to the promotion of a homeless prevention approach and customer care
The candidate will be able to manage their own caseload, conduct investigations and research.
The candidate will also demonstrate willingness to undertake training as required.
In return, we’ll offer excellent development opportunities, plus a range of benefits that includes a career average pension scheme, flexible working and the opportunity to make a real difference to our local community
Location
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
The recruitment process is anonymous and we don’t accept CV’s.
Applicant handbook- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Koye Edrah – Homelessness Prevention and Assessments Service Manager - at Koye.edrah@lewisham.gov.uk.
Please click here to view the Job Description and Person Specification
Salary
£42, 855 - £44, 862 per annum (P02)
N.B All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
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