Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
As a Renewal Sales Specialist you will be responsible for the generation of revenue through maintenance and subscription renewals and upselling of additional services. This will be accomplished through the contact and building of relationships with existing customers in order to renew contracts and identify opportunities for up selling through calling campaigns and email communication. This is a customer facing sales role assigned to a specific territory demanding interaction with multiple levels of
leadership within small/mid-size financial institutions, as well as enterprise and national accounts. Additionally, you are responsible for providing sales forecasts, obtaining quotes, performing customer research online, and updating/maintaining records in our customer relationship management (CRM) system. This is a hybrid/flexible position with both remote work and work from our office based in North Canton, Ohio.
• Follow best practices and processes to achieve and exceed your annual quota through renewal sales and identifying potential upsell opportunities to maximize growth
• Own a territory and build relationships with customers
• Engage customers in a value discussion surrounding their maintenance renewal to secure business through email and calling campaigns
• Prioritize weekly and monthly renewal activities to maximize quarterly renewal revenue
• Conduct outbound customer calls to make customers aware of their upcoming renewal and renewal options
• Respond to customer calls and emails promptly related to renewal
• Create and provide customer proposals and supply any related documentation and/or brochures supporting the customer proposed solution to ensure renewals are closed timely
• Utilize Salesforce to properly document, report and forecast current and future renewal opportunities.
• Collaborate with the field-based and inside sales teams and provide forecasts for your manager
• Work closely with business partners to develop a positive working relationship and maintain up-to-date information on renewals processes, campaigns and changes to technology.
• Assist in executing campaigns targeted to existing customers
• Manage and track the entire maintenance renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and members of the Global Business Services organization
• Assist in other sales and marketing tasks as needed
Required Qualifications
• Bachelor's Degree and/or equivalent work experience
• A strong work ethic and ability to manage a high volume of outgoing customer calls
• 1-3 years of sales and/or customer service experience required
• Excellent verbal and written communication skills
• Proven track record of flexibility in a team setting
• Customer focused with a passion for exceptional customer service
• Able to thrive in a fast paced inside sales/customer service environment
• Highly organized, able to prioritize and manage time effectively
• Able to track information accurately and have a strong attention to detail
• Able to maintain an upbeat and positive attitude at all times
• Exposure to CRM systems and previous outbound, inside sales/customer service experience a plus
• Highly motivated, well-organized, flexible, and results oriented
• Proven ability to assess, manage and operate effectively given multiple priorities in a mission-critical environment
• Excellent mathematical skills with emphasis in accounting or financial math
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Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
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