Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Position Overview
Provides leadership and oversight to the Implementation & Transformation group. Sets up and installs technical systems, applications or processes related to ATM, Self-Checkout and other equipment / application implementation and operation. Tests and troubleshoots functionality of installed systems, identifying and documenting technical issues and ensuring their appropriate escalation and resolution. May work with clients on-site or remotely to provide installation assistance. Provides complete professional service support, including the identification and development of solutions, systems, applications and processes to meet client needs and expectations.
This is a fully remote job in Milton Keynes, UK.
Key Responsibilities
- Directs the efforts of assigned teams / supervisors.
- Monitors implementation projects across assigned areas / customers, ensuring appropriate team focus, timely project execution and adherence to agreed standards and performance requirements.
- Participates in customer visitations and meetings to ensure achievement of agreed upon performance measures and achievement of high levels of customer satisfaction.
- Interfaces with Sales, Service, Systems and Support associates to develop account strategies and action plans to contribute to overall success.
- Serves as a role model in terms of culture and enhances / maintains institutional knowledge.
- Accountable for achieving area implementation solutions goals.
- Proposes and executes enhancements to team processes and management practices.
- Working 3 days a week in Milton Keynes office working with / managing the end to end delivery function
- Overall management of inventory and heads to delivery inventory / asset details
- Management of volume throughput and 3rd party management aligned to volumes
- Oversees management of all P&L aligned to area
Required Qualifications
- Bachelor's Degree or equivalent work experience required.
- Typically has 6-8 years of experience in Implementation and Transformation and typically 0-2 years leadership experience.
- Fluent business English skills (Written and spoken).
- Commercial knowledge essential
- Strong stakeholder management required
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
#LI-VB1 #LI-Hybrid
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
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