Your role
This is an exciting, wide-ranging, and customer-facing service management role working a mature account and will allow the successful individual to grow in influence and directly impact the service and ongoing development to the customer. The successful Service Delivery Manager will join our existing team and report to and work alongside the account team on the Police Service of Northern Ireland and the existing team will provide support and guidance on an ongoing basis.
The role will involve contributing to incident, change and problem management processes. It will involve managing services to agreed SLAs and wider contract obligations whilst continually and proactively seeking to improve the services. The successful candidate will act as the interface between the customer and the wider Fujitsu delivery capability.
The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.
The role will require some support out of hours and the successful candidate will be expected to join the out of hours rota.
Your experience
- Strong Customer focus, continually aiming to improve service, value and exceed customer expectations
- Ability to work and build collaborative relationships with people including senior business stakeholders, external suppliers and customers
- Pro-activity, enthusiasm and ‘can do attitude’ are essential
- Curiosity – Does not accept the status quo and challenges why we do things the way we do – is there a better way?
- Demonstrable customer facing service delivery
Desirable Skills
- Excellent team player, with clear written and verbal communication
- Awareness of ITIL and willingness to complete foundation level accreditation
- Knowledge of Incident, Problem and change management
- Attention to detail with the ability to present findings accurately #
Please note: It is still worth applying even if you do not meet all the requirements above. Fujitsu is passionate about investing in you and your career. If you have the core transferable skills/background in Service Management within a large account, this could be the next opportunity for you.
Your benefits:
25 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP
Role dependent benefits: Private medical/ company car or car allowance.
Recruitment process
The recruitment process consists of one interview.
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
Fujitsu is recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
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