Your role will involve:
The SNOC Agent will work on a shift basis to provide continuous coverage of the SNOC and to carry out the initial triage and resolution of Security-related events and incidents using CA Service Desk. This will be in line with agreed processes and procedures and will be supported by appropriate escalation paths.
The role holder will be self-sufficient and have recognized specialist skills supporting multiple products to maintain the availability and security of the service. The role holder will deliver medium complexity work packages as part of customer implementation projects and can understand complex situations and activities, communicating basic technical information to non-technical people.
The role will have no team management responsibilities.
Your transferable skills and experience:
- Security Information and Event Management (SIEM) tooling
- Application Security
- Vulnerability Management
- Network Security
- Threat Intelligence
- Security Products and Architecture
- CA Service Desk
- Strong communicator, attention to detail, able to work well in a team environment.
Awareness and experience of the following technologies would be desirable:
- Network devices – Juniper Firewalls and Switches; NTP devices; and Citrix Application Delivery Controller (formerly Netscaler)
- Network Management – Junos SPACE; SolarWinds
- Infrastructure – VMWare vSphere; Windows Server (AD, DNS, WSUS and RDS); McAfee AV; SQL Server; Exchange Server; RHEL; SharePoint; NetApp Storage
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background this could be the next opportunity for you.
Your benefits:
- 25 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
- Perks at work – employee discounts
- Employee assistance programme / virtual GP
- Role dependent benefits: Private medical
Recruitment process
The recruitment process consists of one interview.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
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