Job Summary
Our team members are part of an environment that fosters health, hope and healing-for all, driven by the System's principles to create a welcoming and professional environment. Supports and functions under the direction of the care team with various office and clinical duties to keep our healthcare practice running efficiently. This includes tasks such as patient intake at office visit, exceptional patient care, documentation, vaccine and medication administration, clerical, environmental, and organizational tasks.
Essential Functions
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Follows patient intake/rooming work policies in place at the practice and maintains examination areas
- Assists with performing screening and treatments by gathering information related to health maintenance and documenting patient care
- Updates health maintenance at patient visit, accurately identifies medication changes and updates allergy information at each visit
- Utilizes standard precautions, complies with policies and other Regulatory Agency standards
- Assists with patient inquiries for prescription refills, appointment scheduling, and referral authorization
- Completes CLIA approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards
- Conduct Point of Care testing (POCT) per standing order/provider order. Performs Quality Control and maintenance for Point of Care in-office lab procedures, as applicable.
- Performs venipuncture. May be required to assist with collection of specimens of body fluids such as urine and blood for laboratory testing. Completes lab requisitions and prepares specimens for pick-up.
- Ensures ordered laboratory and diagnostic tests are tracked and logged, and that the care team is presented with test results
- Monitors inventory and stock medications, narcotics, and emergency medications/equipment
Physical Requirements
Work consistently requires walking, standing, sitting, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift and support the weight of 35 lbs in handling patients, medical equipment, and supplies. Possible exposure to communicable diseases. Must speak, read, and write Basic English fluently. Intact senses of sight, hearing, smell, and touch. Manual finger dexterity.
Education, Experience and Certifications
High school graduate or equivalent required. BLS required per policy guidelines. Must maintain current certification. Recognized/certified as a CMA or RMA by one of the following National Organizations: American Association of Medical Assistants (AAMA), National HealthCareer Association (NHA), National Healthcare Worker's Association (NHCWA), National Center for Competency Testing (NCCT), American Registry of Medical Assistants (ARMA) American Medical Technologists (AMT), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA). Candidate must possess one of the following: A) Completion of an accredited Medical Assistant program B) Intermediate EMT or Paramedic Program with 3 years prior clinical experience required. C) Structured military training which is clinical in nature per DD214. D) Graduate of an Accredited School of Professional Nursing. E) 3 years on the job training and successful completion of Medical Group approved competency assessment.
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Atrium Health Navicent was incorporated on November 17, 1994 as a nonprofit corporation whose purpose is to coordinate The Medical Center, Navicent Health and other affiliated entities toward our mission: "Together, we elevate health and well-being through compassionate care."
Today, Atrium Health Navicent has more than 1,000 beds for medical, surgical, rehabilitation and hospice purposes, offers over 53 specialties in more than 50 facilities throughout the region and hosts over 100 medical residents and fellows.
Included within the Atrium Health Navicent system is The Medical Center, Navicent Health, a 637 bed, nationally verified Level I-designated Trauma Center and a four-time Magnet Designated hospital for nursing excellence worldwide.
Atrium Health Navicent provides a broad range of community-based, outpatient diagnostic, primary care, extensive home health and hospice care, and comprehensive cancer and rehabilitation services spanning the full continuum of care. Included within the system are:
· Five acute care hospitals
· A rehabilitation hospital
· A new, state-of-the-art children's hospital
· Central Georgia's first life plan community
· An in-patient hospice facility, as well as in-home hospice care
· Wellness and preventative services
· Multiple urgent care centers
· Numerous community-based partnerships that help Atrium Health Navicent deliver on its mission.
Distinguished nationally for its excellence, Atrium Health Navicent is also one of the premier teaching hospitals in the United States and serves as the primary teaching hospital for the Mercer University School of Medicine. Atrium Health Navicent supports residency-training programs in family practice, general surgery, internal medicine, obstetrics and gynecology, and pediatrics along with fellowships in critical care, geriatrics and orthopedic traumatology. Atrium Health Navicent also partners with a number of central Georgia universities and colleges to offer advanced training for nursing students. As a teaching hospital, Atrium Health Navicent attracts the best and the brightest to the area.
In 2019, Navicent Health strategically combined with Charlotte-based Atrium Health. With similar missions and complementary capabilities, we're bringing better care to everyone we serve throughout the Southeast, from the Carolinas to Georgia. Our combination has brought:
· Access to world-class care - from the top experts to the most advanced treatments in heart, cancer and children's care.
· The latest and most innovative care options - like real-time virtual care for everything from everyday illnesses to critical care to mental health needs.
· Care focused on the whole community - through programs that help prevent disease, address social factors impacting health (like access to safe housing or fresh food), and boost health outside our walls.
Vision
Partners for life, care you trust.
Mission
Together, we elevate health and well-being through compassionate care.
Values
Integrity, Respect, Ownership & Caring (IROC)
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