JOB SUMMARY:
Serves as a liaison between the provider and patient between clinic visits. Communicates by phone (or in person if needed) when clinical concerns arise and provides transitional care after the patient visits the ED or hospital. Identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment as well as assists with identifying community resources. Meets weekly with the primary medical team to discuss current patients and identify new patients at risk for services. Participates in Transitional and Supportive Care rounds to help identify patients who are candidates for services.
SCHEDULE:
Monday-Friday, 8:00am-5:00pm
EDUCATION/EXPERIENCE:
Graduation from an accredited School of Nursing. BSN required with two years' experience as a Registered Nurse. Case management experience preferred. Bilingual preference with fluency in Spanish preferred.
LICENSURE, CERTIFICATION, and/or REGISTRATION:
Current license as a Registered Nurse (RN) in the State of North Carolina.
ESSENTIAL FUNCTIONS:
- Responsible for ongoing evaluation and quality improvement of the Navigator Program and tracks all activity as defined by the departmental and program standards.
- Ensures quality patient care by adhering to the policies of WFBMC, involving patients and their families in identifying their needs, creating a plan to meet those needs, and effectively communicating the plan across the continuum of care. Identifies barriers to efficient and effective management of patient care and seeks strategies to remove them.
- Implements outreach efforts to establish and maintain positive working relationships with key community agencies.
- Collects and maintains up to date and accurate program data and documentation according to program standards. Delivers reports that demonstrate outcomes and performance improvement activities; adheres to established productivity benchmarks.
- Trained in motivational interviewing and health coaching to provide chronic care management.
- Demonstrates ability to function in a professional practice model through active participation in shared governance and acceptance of personal responsibility for professional growth. Demonstrates responsibility for personal development by participating in continuing education offerings. Seeks new opportunities for self- improvement. Seeks and applies constructive feedback to improve performance.
- Provides age/developmentally appropriate patient care in accordance with Age-Specific guidelines for the specific age groups served.
SKILLS/QUALIFICATIONS:
- Problem solving, decision making and critical thinking skills
- Ability to work in a self-directed environment
- Ability to work with and lead teams
- Demonstrates ability to work in fast-paced environment with multiple interruptions
- Expertise in MS Office and ability to prepare program reports frequently and efficiently
WORK ENVIRONMENT:
- Clean, well-lit, comfortable environment
- Possible exposure to infections and contagious diseases
- Occasional exposure to patient illnesses
- Occasionally subject to irregular hours (evenings and weekends)
Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.
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