JOB SUMMARY:
Collaborates with Care Coordination staff, other medical center staff and outside agencies to facilitate the smooth exchange of information related to patient care and discharge. Assists professional staff to assure timely, safe and appropriate discharges.
EDUCATION/EXPERIENCE:
High school diploma or GED equivalent. Associate's degree in health related field preferred. Two years office experience preferred.
ESSENTIAL FUNCTIONS:
1. Assists with implementation of a discharge plan by assisting with discharge services including preparing discharge packets, providing current resource lists, initiating FL2s and PASRRs as needed, researching resources to meet identified discharge needs.
2. Arranges concrete discharge services at the direction of the Case Manager and/or Social Worker, including DME, home health services, and transportation (including ambulances, taxis, etc.). Assists case managers and social workers with ALF and SNF arrangements.
3. Contributes to efficient and effective workflow through assigned responsibilities including maintaining clothing closet, assisting with guardianship application process, assisting ED staff, and supporting computer hardware and software needs.
4. Ensures the delivery of Medicare Important Message (IM) letters to all Medicare and managed Medicare patients within two days of patients discharge.
5. Facilitates smooth exchange of necessary information by communicating with Care Coordination staff, other medical center staff and outside agencies.
6. Completes ad hoc reports, filing, data entry and general clerical duties as needed; prioritizes and organizes work in order to ensure timely submission of needed reports at the request of leadership.
7. Assists with audits of case management services and compiles audit findings to reflect metrics that contribute to the evaluation of the quality and effectiveness of services provided.
8. Performs reception activities by responding to questions, assisting customers and answering the telephone in accordance with departmental standards.
SKILLS/QUALIFICATIONS:
Excellent oral, written, and interpersonal communication skills Ability to deal with the public in a friendly, gracious and helpful manner High attention to details Knowledge of data entry, good typing skills Ability to organize work projects Ability to deal with high volume of telephone calls and customer traffic within the reception area Ability to effectively deal with constant interruptions Ability to work with other team members to effectively address patient care needs Ability to operate standard office equipment including computer, and photocopying equipment Experience with Windows, Excel, and Outlook preferred
WORK ENVIRONMENT:
Moderate noise and high stress levels Subject to many interruptions Occasional pressure due to multiple calls and inquiries Possible exposure to infectious and contagious diseases Contact with patients under wide variety of circumstances
Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.
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