The Business Relationship Manager (BRM) is responsible for building strong relationships in order to manage installed customer accounts. You will serve as the primary liaison between MHK and its customers. Keys to this role include establishing a strong relationship with assigned customers and understanding their specific business needs. You will be a first responder to customer requests, ensure reported issues are addressed in a timely manner, coordinate configuration deployments, manage minor projects, and look for ways to continuously improve your assigned customers’ processes by using increased MHK software functionality, and generate additional revenue for MHK.
Responsibilities:
- Represent MHK by acting as a central point of contact for assigned customer(s)
- Build trusting relationships to ensure customer satisfaction
- Maintain a detailed knowledge of the customer’s business processes and systems
- Effectively communicate CMS compliance changes as issued by MHK Compliance
- Coordinate configuration and/or code deployments as necessary
- Track, triage and resolve reported defects and support client configuration questions
- Facilitate weekly client meetings, work through priority issues, and plan future initiatives
- Schedule and facilitate regular Steering Committee meetings
- Coordinate training of the MHK application
- Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
- Review MHK enhancements with clients
- Coordinate the work of both support and development resources when required
- Collaborate to identify changes in scope in accordance with change control procedures
- Allocate, and approve resource bookings and manage time in time reporting system
- Collaborate to meet Service Level Agreements for assigned customers
- Travel to client sites as necessary
- Perform other duties as assigned
Experience/Skills Requirements:
- Health insurance industry experience/knowledge is strongly preferred
- Experience with ticketing systems (JIRA, etc) strongly preferred
- Excellent presentation, communication, and customer service skills
- Ability to communicate complex problems in an easily understood manner
- Ability to effectively communicate client business needs to technical staff
- Attention to detail and excellent analytical skills
- Well, organized with the ability to prioritize and handle multiple assignments
- Demonstrable aptitude to become proficient as a user in MHK software modules
- Project Management experience preferred
- Previous experience with the MHK application or similar software preferred
- Moderate knowledge of relational databases and software preferred
Education Requirements:
- Bachelor’s Degree preferred; will consider combination of experience and education
- Managed Care knowledge/experience is strongly preferred
COMMITMENT TO DIVERSITY & INCLUSION
We are committed to cultivating and preserving a culture of inclusion and connectedness through collaboration. We grow and learn better together with a diverse team of employees. We welcome the unique contributions and the different perspectives of a diverse team. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@mhk.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information, please visit Know Your Rights, Pay Transparency, and MHK EEO/AA Statement
Benefits Snapshot:
- Medical, vision, and dental plans for full time employees
- 401(k) offered with a generous match
- Benefits begin on first day of the month following employment
- Exercise/Health Club reimbursement opportunity
- Monthly dependent care reimbursement opportunity
- Short Term and Long Term disability
- Basic Term Life and AD&D Insurance
Paid Time Off
- 15 days Paid Time Off
- 13 Company Paid Holidays
- 3 Personal Days
- 2 Community Service days
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