Are you ready to explore a world of possibilities?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
The impact you will have in this role:
Being a member of the Integration Management team as the Report Hub Support Manager, you will work directly with clients and internal business partners to manage the Clients production and at times UAT needs. Expectations include an ability to build rapport and develop relationships with internal and external partners, manage client expectations, utilize strong project management skills to manage activities/resources and ensure targeted completion dates are achieved. Other responsibilities include recommending and driving process improvement opportunities within the Report Hub Support team and managing the Salesforce queue which our client base rely on to log queries. Under the direction of the Integration Manager, the Support Manager provides training during the onboarding of new team members, serves as a mentor, product SME and escalation point of contact.
Your Primary Responsibilities:
- Lead a team of Client Support Specialists whilst being a “player/coach” by supporting client inquiries, document management, and escalations.
- Partner with Management as needed on work assignment and product engagement.
- Produce regular MIS to present at a business level to reflect the state of the Support environment.
- Act as a lead partner with various internal teams (for example, Relationship Management) to ensure that all support queries raised are prioritized and dealt with in a timely manner.
- Represent Support on all Cross Functional Teams/Agile Programs within their assigned division.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
- Bachelor's degree preferred or equivalent experience.
Talents Needed For Success:
- Minimum of 6 years of related experience
- Experience successfully leading a team, including setting team goals, evaluating performance, and enhancing existing processes.
- Ability to function in a fast-paced, high-pressure client-facing environment.
- Pay close attention to detail with a knack for identifying process and operational risks.
- Ability to work independently with strong critical thinking and problem-solving skills.
We offer top class training and development for you to be an asset in our organization!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind. Learn more about Clearance and Settlement by clicking here.
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