Job Title: Team Manager
Contract Type: Permanent
Salary: £35,668.60
Working Hours: Full Time, 37.5 hours per week
Working Pattern: Monday to Friday (May include some evenings or weekends depending on service needs)
Location: Lewisham Young Peoples, Lewisham, London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Team Manager we work with over 400 young people who need support for a wide range of reasons including those leaving care, teenage parents, ex-offenders and those at risk of offending, young people who have been made homeless and people with mental health needs.
Our facilities and services include high to medium supported housing, assessment centres, floating support and supported housing for young parents to help young people gain stability and take control of their futures.
About you
We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.
The successful candidate will:
- Have relevant experience of working with young people and parents/families.
- Be adept at report writing.
- Have experience in liaising with the professional network, including close liaison with Social Services, Youth Offending Team (YOT), family courts, and safeguarding teams.
- Have a good understanding of parenting assessments as well as early years foundation.
- Have experience and understanding of child development
- Have previous management experience in a social care setting
- Good knowledge of safeguarding procedures for adults and children
- Experience of working within an assessment and support planning process relevant to the customer group
Why Riverside?
(One Housing is a part of Riverside) At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile:
- Provide line management, supervision and appraisal to Support staff within the service.
- Ensure regular team meetings are held and staff are informed about the organisation’s strategic goals.
- Hold day to day responsibility for rota cover and staff deployment.
- Ensure that all staff receive appropriate induction, training and development opportunities.
- Participate in the training of staff as required.
- Performance management including setting targets, monitoring and taking action to address any performance issues.
- Ensure staff are empowered to take responsibility and to work in a way that is imaginative and responsive to the needs of customers.
- Facilitate and encourage effective customer participation, consultation and feedback within the service.
- Ensure the implementation of the support database and that appropriate records are kept.
- Ensure that staff adhere to all policies and procedures.
- Develop and maintain positive links with local statutory and independent sector services.
- Participate in the management on call rota.
- Carry out regular audits of service provision and cross service.
- Liaise effectively with partner agencies and stakeholders to ensure referrals and assessment issues are dealt with in a timely fashion, and service utilisation is maximised.
- Ensure contract compliance, monitoring and service satisfaction.
- Ensure the implementation of the Support Medication Management policy and standards, (where applicable).
- Work within and monitor the service budget against management accounts.
- Ensure that all the work carried out by the service meets Health and Safety requirements.
- Make full use of IT for appropriate tasks, including word processing, spreadsheets, databases, e-mail and the Internet.
- Ensure that your own work and that of the service works within and contributes to the service, departmental, and corporate plans.
- Any other duties within the general scope of the post as directed by the Head of Service or other senior managers.
Person Specification
Essential
- Good level of IT skills and literacy
- Knowledge of the Housing Sector
- Experience of producing performance indicators that measure business activities for senior executives
- Knowledge and understanding of up to date legislation and government frameworks relevant to the customer group.
- Sound knowledge and understanding of issues affecting individuals relevant to the customer group.
- Good knowledge of safeguarding procedures for adults and children.
- Knowledge of resettlement and housing issues for people with support needs including welfare benefits.
- Knowledge of health and safety issues in relation to the customer group
- Experience of working within an assessment and support planning process relevant to the customer group
- Experience of fostering and maintaining relations internally and externally
- Ability to promote customer involvement, choice and diversity
- Ability to communicate effectively in writing including the preparation of letters reports & file notes.
Desirable:
- Staff management experience
- Experience of promoting diversity and participation
- Good organisation skills and ability to prioritise workload.
- IT skills including use of Microsoft packages such as Word
- Ability to monitor service quality
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our ways of working
Commitment to Diversity
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