Job Title: Estates Services Supervisor
Contract Type: Permanent
Salary: 35,000 - 37,000 per annum
Working Hours: 35 hours per week
Working Pattern: Monday – Friday 8am – 4pm
Location: Millwall, London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as an Estates Services Supervisor
You will inspire, motivate and develop a confident, highly skilled team who are focused on keeping our grounds and communal spaces clean, safe and highly desirable. Ensure excellent customer service resolving queries at the first point of contact. Ensure you are the friendly face, welcoming voice and reliable person at every interaction.
About you
We are looking for someone who is highly proactive and confident. Someone who uses their initiative to continuously improve services. You will be a team player who is always around when needed and willing to support others during challenging times. A proactive problem solver who can identify issues quickly, calmly and is highly organised.
Why Riverside?
One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
As an estate services supervisor you will:
- Inspire, motivate and develop a confident, highly skilled team who are focused on keeping our grounds and communal spaces clean, safe and highly desirable, exceeding customer expectations and delivering high levels of satisfaction.
- Manage, monitor and support the Estates Services Operatives and Concierge Service staff – to ensure excellent service provided to residents and continuous improvement is maintained.
- Proactively liaise with all residents to ensure their views are central to driving service delivery and standards.
- Contribute to the quality and health and safety of the environment by becoming a champion for customers taking responsibility for making our estates and communal areas a great place to live
- Respond quickly and efficiently to emergencies across schemes and outside normal working hours on occasions.
- Develop and implement systems and processes that ensure an efficient estate management service for your area, working with your colleagues and housing staff to understand the best approach for individual schemes.
- Contribute to excellent management of our homes by taking a holistic approach to estate management – recognising how issues of ASB, vandalism and fly-tipping impact on estates and working with housing teams to prevent misuse.
- Make best use of environmental improvement funds, recommending improvements to estates and working with housing, One Direct and Citystyle to create vibrant neighbourhoods.
- Contribute to the development of new services that reflect residents’ needs, tailored to respond to the environment and customers.
- Ensure excellent customer service, resolving queries at the first point of contact
- Take ownership and responsibility for everything you do striving to perform at a high level at all times
- Ensure you are the friendly face, welcoming voice and reliable person at every interaction; managing all customer requests for assistance or information.
- Create an enthusiastic team, who are knowledgeable, determined and able to ensure all customer contact is a positive experience.
- Create a team culture which supports and fosters a positive team spirit.
- Coach and train team members so that they are the very best that they can be and fully understand the health & safety environment in which they work.
- Create and enhance internal collaboration ensuring a high level of performance is maintained
- Work with staff across all services to focus on getting the right solution first time for our residents.
- Take ownership and responsibility for everything you do striving to perform at a high level at all times.
- Support your colleagues by co-ordinating your work to meet demand and training less experienced staff members
Person specification
Essential
- Experience with managing large teams of operatives, 20+ staff.
- A wealth of experience about how to delight customers and manage expectations.
- A commitment to social housing.
- A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.
- Confidence and strong communication skills, and an understanding of how to manage difficult conversations face to face.
- An excellent understanding of health & safety legislation (including fire safety) relating to estates management.
- The ability to worm effectively on their own initiative in caretaking teams.
- Caretaking/Cleaning/Gardening work experience of a high standard.
Desirable
- IoSH Desirable.
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