Job Title: Sales & New Business Administrator
Contract Type: Permanent
Salary: £24,266 per annum
Working Hours: 35 hours per week
Working Pattern: Monday – Friday, Hybrid
Location: Liverpool, Speke, Estuary Boulevard
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Sales & New Business Administrator
As the Sales and New Business Administrator, you will perform a variety of administration tasks in relation to new sales, on behalf of Riverside Home Ownership to provide a high-quality customer focused service.
About you
We are looking for someone who can provide a high quality, customer-orientated service championing “The Riverside Service Style” practices. Be able to participate in the work of the team, encouraging innovation, reviewing work outputs and setting improvement targets.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
- Perform administrative and clerical tasks for a variety of sales activities, in accordance with Riverside’s policies and procedures.
Ensure that high quality customer focused service is provided at all times.
Respond to queries from customers and stakeholders throughout the sales process, whilst promoting a culture of ‘customer care’ and continuous improvement.
Update and record information on the sales database on ongoing and completed cases.
Assess application forms in accordance with Homes England guidelines.
Collate, prepare and check documents and other information including recording data for management reports.
Proactively monitor office systems, policies and procedures, to achieve value for money and improved performance for service users.
Monitor the internal CRM queue to prevent divisional breaches and meet KPI’s.
Update and maintain information on the RHO website, Help to buy, Right Move and other property portals.
Assist Sales Negotiators with viewings, as and when required.
Take payments and complete reservations for customers, including coding all payments to the relevant scheme / accounts, and processing refunds.
Liaise with finance, income management, housing management and property services when required, in relation to specific areas of service delivery
Person specification
Knowledge, Skills and Experience
Essential
· 5 GCSE’s Grade C or above or equivalent NVQ
· IT skills including MS Office
· Customer focused with excellent communication skills – written and verbal
· Ability to build good working relationships with both internal and external stakeholders
· Excellent attention to detail
· Results focused with the ability to take ownership of tasks
· Excellent team player with the ability to work unsupervised
Desirable
· Experience of working in a busy customer facing office with responsibility for administration tasks
· Property sales experience
· Social housing experience
· Leasehold management experience
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