The Role
This role will see the successful candidate join the Client Service Team. The team is tasked with supporting clients with a wide range of their professional indemnity insurance requirements, from preparing for renewal, through quoting and binding cover and to responding to day-day client enquiries.
The Client Service Team is responsible for: -
- Understand, apply and where necessary, explain the Business Units (BU) policies and procedures
- Ensuring that all documentation is accurate and WTW “Client Excellence Model” compliant
- Provide technical and subject matter expertise where required
- Draw on expertise within specialist teams within the BU and across the group for clients as required
- Understand the client’s needs and assist Account Executives in delivering those needs
- Manage compliant processing or contracts as per FCA and contract certainty requirements
- Deliver end to end ongoing client service
- Adhering to internal procedures and Compliance processes
- Promote a respectful environment which adheres to company code of conduct and policies
- Foster and maintain collaborative and professional relationships with WTW associates in Mumbai and elsewhere
- Assist with the resolution of complex queries
Requirements
- A minimum of 5 GCSE passes, ideally including English and Maths
- Proven track record of delivering high levels of client service
- Skilled at building effective relationships, at all levels, with clients, associates and insurers
- Ability to represent the Practice and WTW with integrity and credibility
- Strong communication skills
- Experience of working with and adhering to WTW processes and systems to support client service delivery
- Knowledge of insurance markets globally in order to deal effectively with client and Willis Towers Watson needs would be an advantage
- Holds all regulatory licenses, permissions and technical or other requirements applicable under UK legislation and FCA rules and guidelines
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
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