We are looking for an experienced senior personal lines insurance practitioner, with specific experience in the UK general insurance Household market, to join WTW as a Personal Lines Product, Pricing and Underwriting Director. You will join our UK and Ireland general insurance practice within the wider Insurance Consulting and Technology (“ICT”) division, to help us to grow and develop our broad product, pricing and underwriting advisory capability. You will work beside some of the market’s top thought leaders, designing and implementing cutting-edge solutions to the wide range of portfolio management challenges faced by the UK’s leading general insurers and intermediaries.
This will be across the range of personal lines products with a particular focus on those critical areas of underwriting business beyond the technical models, as we continue to enhance and strengthen our broader Product, Pricing and Underwriting offerings to clients.
In your role you will be helping our wide range of UK personal lines clients by:
- Delivering best in class pricing, underwriting, and portfolio and product management capability, alongside process reviews
- Supporting the design and delivery of appropriate underwriting approaches in line with client portfolio management strategy
- Designing and building sophisticated MI and portfolio management capabilities
- Designing appropriate analytics and helping to build effective pricing models, tools and processes using a wide range of data science techniques
- Leveraging your market knowledge by developing and selling cutting edge personal lines underwriting and product management solutions in collaboration with various teams from across WTW
The Role
- Build and develop a strong market profile as a representative and advocate of WTW consulting services and technology solutions
- Be an expert on the full end-to-end personal lines proposition and back-office functions relevant to Product, Pricing and Underwriting within the team, supporting colleagues with awareness of issues relevant to those areas
- Lead and manage projects, including communication with clients and the day-to-day running of them
- Work collaboratively across a range of projects and internal management and innovation responsibilities, managing priorities and resources appropriately
- Develop a trusted advisor relationship with client contacts through effective communication and efficient, high-quality execution of client work
- Identify and pursue potential client engagements, including relationship building, listening to challenges, crafting scopes of work, and bringing together the right project teams, demonstrating the commercial value of our offerings including discussing and demonstrating applications of WTW’s technology products
- Proactively seek out opportunities to be involved in a variety of work to ensure that a broad skill set (technical, management, and client) is maintained and developed
- Interface with colleagues from other specialisms, practices and regions on assignments that reflect a client’s broader business challenges and needs building relationships internally and collaborating effectively on cross-functional teams
- Contribute to the development of the company’s intellectual capital, in particular the plans for taking any new solutions to market
- Serve as line manager or mentor to more junior colleagues
The Requirements
- Strong and broad experience of product, pricing and underwriting, and of interactions with adjacent functions, in a UK general insurance firm with a deep expertise in Personal Lines insurances across multiple distribution types
- An understanding of customer journeys, conduct risk and how this affects the overall proposition and particularly the product, pricing, and underwriting elements
- A strong understanding of policy wordings, underwriting rules and actions
- Awareness of the key areas of claims operations, and associated supplier relationships
- Awareness of capital management, reinsurance, and reserving and how they impact pricing and portfolio management
- Experience of financial planning, forecasting, IT system and other investment and prioritisation
- A commercial mindset and “finisher” attitude, focussed on tangible outcomes
- An advocate for the development of analytical approaches and the adoption of new techniques, including data science, machine learning and AI with a particular focus on combining these with subject matter and underwriting expertise
- Strong interpersonal and team skills with a commitment to training and mentoring less experienced colleagues
- Experience in managing complex projects and delegating work to senior and junior colleagues
- The ability to see the "big picture”, engaging and leveraging the resources of adjacent specialisms to address clients’ business challenges
- Occasional domestic travel required between client sites and WTW offices
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Irrespective of which office you join, you will be part of the wider WTW community. Our inclusion networks include Gender Equity, LGBT+, Multicultural, Workability and Young Professionals and our Corporate Social Responsibility group champions social and charitable activities in our local communities. These groups are at the heart of how we engage and inspire colleagues in our offices.
At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of at home and in-office interactions dependent on the needs of the team, the role requirements, and client interactions or full-time in the office. This role can be based in either London or Reigate and there would be an expectation of at least 3 days in the office.
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