The Role
- To put the interests of clients and the integrity of the market at the heart of the way you do business.
- Personally accountable for Key Client Outcomes (KCO) where appropriate
- Ensuring the prompt resolution of market-related loss issues and queries
- Ensuring that all London broking is prioritized and completed within targets and exceptions monitored and actioned until completion
- Ensuring that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
- Ensuring Mumbai load claims onto ECF and are appropriately managed via that process
- Ensuring Mumbai file all claim related material onto Eclipse
- Building constructive relationships and lead correspondence with assigned portfolio of clients, and associated underwriters, third parties and service providers
- Providing immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required
- Negotiating claims settlements with insurers / reinsurers, based on market knowledge, in order to minimize client loss
- In the event of high-profile claims, working closely with Group colleagues and maintaining internal and external communications with records of these being made as appropriate
- Travel as required
- Supporting Placement team in conjunction with Claims Handlers by producing accurate and updated renewal information
- Ensuring adherence to standardized Group policies and procedures, including all WEM and other regulatory requirements
- Monitoring underwriter / reinsurer and service provider performance and taking appropriate action as required to guarantee the client’s best interests
- Providing input to and reference the Willis Quality Index, as appropriate and required
- Overseeing the provision of accurate management information, as required
- Taking reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register
- Participating in loss prevention and claims seminars, as required.
The Requirements
- Possess an international profile, for connectivity with our network and clients around the world
- Ability to engage with senior producers, client directors and risk managers
- The ability to present coverage and quantum arguments based on sound knowledge
- Query Management
- Compliance Management
- Organization and Prioritizations
- Market relationship management
- London Market Negotiation
- Technical knowledge
Our work style: At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and WTW offers flexible working opportunities and part-time working.
What can we offer you? As an industry leader, we offer a competitive salary and an excellent benefits package including: pension, life insurance, medical insurance, eye care voucher and flexible benefits including critical illness cover, dental cover and many other options.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
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