We are seeking a Carrier Management Analyst to spearhead our strategy in GB, ensuring seamless service delivery through Carrier Agreements, offering consultancy to enhance trading relationships between Carriers, WTW, and clients, and driving the evolution of our Carrier Management Value Proposition. This role involves leveraging WTW's capabilities to position services effectively, facilitating intermediation between Broking and HCB, particularly in markets where carriers cater to WTW's Corporate Clients.
The Role
- Ensure the delivery of contractually committed services to carriers that are contained within our Carrier Services Agreements, whilst coordinating and collaborating with our global teams where appropriate
- Be the support local focal point of our relationships with relevant carriers, internally and externally.
- In conjunction with our Analytics teams provide carriers with performance analytics and feedback, identify resulting opportunities and areas for improvement, and build these into our agreements.
- Help drive our Data and Technology strategy that is pivitol to the evolution of our Carrier proposition.
- Lead and support development of our new Carrier Management value proposition, alongside supporting innovation in products, services and propositions more broadly - both internally and to carriers as part of the services provided.
- Act as an early warning system - recognised both internally and within the client to be the person of contact to deal with escalation, claims issues and strategic placement changes.
- Advocate for helping the client navigate WTW, understand structure and strategy including growth / sales strategy.
- Promoting greater knowledge sharing and awareness internally of the client’s overall relationship, trends, activities with WTW
- Develop a deep and qualified understanding of business strategy, underwriting appetite and capabilities.
- Building relationships throughout the organisation.
The Requirements
Skills
- Ability to create and maintain strong relationships with the Broking teams, taking responsibility for alignment and coordination with specific business units and functions
- Practical experience of broking and/ or underwriting processes and practices, working towards or holding relevant qualifications would be advantageous
- Project management/ organisation skills and experience and ability to deliver to timeframes
- Presentation and communication skills - ability to present clearly, translating concepts and information in a manner that is appropriate and accessible to all levels
- Self-reliance - self-starter, thinks around problems, creative and resourceful, able to prioritise and work under pressure
- People skills - upward and direct management, persuasion, negotiation, diplomacy, able to work within mixed and virtual teams, able to forge links and build networks with different WTW teams
- Analytical capability – comfortable to undertake or instruct the organisation, analysis and interpretation of structured and unstructured data and information to be used for decision-making
- Flexibility, ability to integrate within the team, and willingness to do what is needed to deliver high quality service to the carriers and internal stakeholders
Qualifications:
- Preferably educated to a college level (or country equivalent) with at least 1-5 years industry experience
- Preferably with or studying towards professional qualifications, e.g. ACII
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
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