Our work touches the lives of millions of people. We are dedicated to helping our clients deliver an excellent experience to the members of their pension schemes. This is an exciting opportunity to join Outsourcing GB, as the Product Designer in the Business Solutions function in Outsourcing GB.
The Product Designer will work in the Digital team designing and implementing the end-to-end customer journeys to our members and clients. You’ll play a critical role to drive a member-led approach to inject voice of customers during solution design and tests & validations throughout the product development cycle. You will use various techniques and tools to rally stakeholders and team members to work towards a solution that address users’ needs, but also happily and ably collaborating with project stakeholders to achieve sign-off.
You will be working alongside the Design lead and a large cross-functional team with diverse skills and experience, the role requires a motivated individual who is experienced in taking responsibility, who can independently deliver results on both a product level as well as client specific projects.
The Role
- As an integral member of the UX/UI team, you’ll be responsible for design for key personas and features, providing a strategic approach with end-to-end design thinking within the digital product team
- You’ll be operating in a fast-paced environment, working end-to-end to understand user needs and deliver best in class user experience
- As well as the design team, you will work closely with Product Lead, Copywriter, Data Scientist, Engineering, and rest of scrum team to create a compelling solution and member experiences that is enjoyable for b2c/end users, feasible and viable for the business
- You will be leading discovery workshop/discussions with stakeholders to ideate options, obtain buy-in to facilitate decisions leveraging a mix bags of lean/agile UX framework and output e.g. journey maps, user flows and wireframes, prototyping, service design, hi-fidelity UI
- Conduct and coordinate research with end users to discover needs and prove/disprove hypotheses throughout discovery and development e.g. conduct competitive benchmark, member research and concept/usability tests
- Create prototypes and wireframes to visualize designs and gather feedback. We use Figma.
- Work with Data team to leverage insights to inform design considerations/decision and optimize the product to meet target key results around ease of use, adoption, and stickiness/engagement.
- Communicate designs to stakeholders across levels to create an effective understanding of the product design and rationale.
- Perform audit/review on usability for build in each sprint
- Support building the design Community of Practice within Outsourcing GB and WTW to support wider adoption of design-thinking framework for innovation and achieving target customer/member outcome.
- 3-5 years hands-on experience with experience design
- Experience working within scrum team and running design sprints
- Experience leading user research/testing sessions
- Have worked on b2c /customer-facing web applications, it’s a bonus to have worked on native apps. Preferably experience working in product design at a SAAS company
- Solid experience leveraging service design techniques and framework (e.g.journey mapping, service blueprint, story map) to ideate/facilitate solutions with a broad group of stakeholders
- Conscientious & motivated, capable of working with minimal supervision
- Excellent attention to detail combined with pragmatic, solution-based thinking
- Good knowledge & practical use of structured methodologies
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