As the Operations Manager – Climate you will play a key role supporting our global climate team, providing first-rate operations management, delivery, expertise and advice, and contributing to excellent client service.
WTW’s Climate Practice is the focal point for our climate expertise and capabilities. It brings together the company’s core risk and analytics strengths, combined with extensive climate knowledge, to help clients identify, quantify and manage climate-related risks.
The Role:
- Interact with senior stakeholders to support the various Climate Practice teams through sales operations activity.
- Responsible for producing data analysis and insights related to client and market segmentation, priority setting & target identification.
- Manage sales pipeline and work in partnership with finance to manage reporting and project tracking.
- Supporting quarterly financial forecasting and planning.
- Act as a primary point of contact for enquiries related to Oracle (ranging from time recording, client invoicing) – including colleague training / support.
- Work with client facing colleagues to track and assess project budget management to ensure project profitability.
- Act as a primary point of contact for enquires related to the CRM system – including colleague training / support.
- Responsible for producing sales pipeline reporting utilising data from the CRM system.
- Supporting the alignment of the Climate Practice to the R&A Excellence Model – updating and implementing process improvements where needed.
- Increase the efficiency of existing processes and procedures to enhance the team’s internal capacity.
- Working in partnership with Legal, Compliance and Risk to ensure processes are effectively followed and providing support across the team where needed.
- Support the overall operational governance and decision making process for Climate Practice.
- Build and manage relationships within peer group, both internally and externally.
- Work across Risk and Analytics and Risk and Broking to identify opportunities to share and exchange best practice.
The Requirements:
- Preferably educated to a degree level and with professional qualifications, Project Management or similar.
- Skilled at building effective relationships with stakeholders at all levels of an organization
- Proven work experience in an Operations role
- Demonstrable communication, negotiation and influencing skills
- Practical knowledge of WTW Excellence, Legal and Compliance processes
- Familiarity with business and financial principles
- Strong organisational skills
- Communication, negotiation and influencing skills
- Experience in a CRM system is advantageous
- Competent in Microsoft tools – primarily excel and PowerPoint.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
Our work style: At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. You can also benefit from flexible working opportunities, such as part-time working, and will have control over your work-life balance.
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