WTW’s Insurance Consulting and Technology (ICT) provides a powerful combination of advisory services for insurance companies, integrated with leading-edge technology solutions and software that is underpinned by unparalleled analytical capabilities.
As well as advising more than three quarters of the world’s leading insurers, ICT is the world’s largest provider of actuarial and insurance solutions that includes leading software products and enterprise platforms.
The Technology Consulting (TC) function in WTW’s Insurance Consulting and Technology (ICT) business is responsible for providing a range of consulting services relating to ICT’s consulting services, software products and enterprise platforms. These consulting services include:
- Pre-sales for consulting and software opportunities, especially for complex client solutions
- Delivery and programme management of complex technology projects
- Solution architecture
- Implementation of complex solutions
- Delivery of consulting engagements aligned to the broader ICT propositions
- CIO / senior client engagement and relationship management
This Director role is a senior leadership position within the Technology Consulting function and will lead technology consulting function across the UK & Ireland region, focusing on the key activities above. This role will drive the success of ICT through all aspects of the value chain. In addition to leading the regional team, this role will also be a practitioner, capable of defining and delivering relevant consulting engagements.
Responsibilities:
Responsibilities of the role include:
- Lead the Technology Consulting Team across the UK&I region including:
- Monitor and manage TC performance (e.g. delivery, profitability, client satisfaction)
- Align TC resources and efforts to overall ICT requirements (both reactive sales/support activities and proactively supporting the execution of strategic initiatives)
- Nurturing and developing talent within TC, including ensuring that TC colleagues have the skills and capabilities to support the ICT and Technology strategic business plans
- Enabling software and consulting sales in the market including:
- Leading the technology aspects of highly complex sales opportunities
- Ensuring the right solutions are defined for clients, and that the right technology delivery is scoped, estimated, and proposed.
- Engage at a strategic level with clients defining and proposing complex strategic consulting opportunities
- Demonstrating personal credibility with clients and WTW colleagues in ICT
- Leading client relationship management with senior technologists at large and complex clients, with a focus on broadening our software and services footprint and managing retention of clients. In addition, enabling other technology consulting leaders to perform this function by defining approaches / tools and sharing knowledge
- Partner with Insurance Consulting, Technology Consulting, and Technology leadership teams to develop materials and propositions that will differentiate our capabilities to senior technologists in the insurance market.
- Driving successful delivery on complex client engagements including:
- Leading engagement with senior technology clients during pre-sales, complex project delivery and ongoing relationship management
- Ensuring successful delivery of complex engagements / projects by leading or directing:
- Setting the engagements up for success
- the design / architecting of the solution
- Key stakeholder management and governance
- Managing delivery overall delivery (e.g. schedule, budget, scope, etc)
- Ensuring quality and professional excellence
- Identifying and effectively managing risk, especially as It pertains to client solutions and delivery
- Contracting with the client
- Represent Technology Consulting externally in the UK&I Life and P&C insurance market, including actively participating in marketing and thought leadership activities
- Working with the Head of Technology Consulting to ensuring the Technology Consulting function is setup for success including:
- Providing thought leadership on how to shape and build the consulting function
- Leading the build out of technology consulting propositions
- Influencing leadership in ICT (Regional / Divisional Leadership in Consulting and Technology Leadership) to ensure that the technology consulting proposition is integrated with the rest of the business, and ensuring that Technology Consulting is seen as a consulting peer to Insurance Consulting
- Acting as the point of escalation for issues and failures, both internally in ICT and with clients in the areas of assumed responsibility
- Joining fellow ICT leadership in helping shape the strategy for the business and meet financial and non-financial goals
ICT focuses on solutions across both Life and Property and Casualty Insurance. The ability to credibly engage leaders at insurers as a well-established practitioner in the industry is critical to success for the role.
WTW solutions are grounded in:
- SaaS
- Cloud
- Data management and analytics
- AI/Machine learning
Expertise delivering solutions in one or more of these disciplines is highly desirable.
The role is hybrid role (in office and work from home) requiring significant presence in both our London and Reigate locations. Some travel to client locations throughout the UK and Ireland will be necessary.
(TC_2024_05R)
- 10+ years’ experience with significant experience in global technology consulting or professional services organisation
- Significant experience in Insurance
- Experience at an Insurance carrier or an insurance consulting organisation strongly preferred
- Proven ability to lead diverse, technology consulting teams
- Proven ability to lead sales engagements in a technology consulting / software environment
- Proven ability to manage complex delivery projects and senior client relationships
- Ability to be seen as a trusted advisor by senior leaders at our clients
- Excellent stakeholder management capabilities
- Ability to transition between operating at a strategic level and in the detail. Being a leader as well as an individual contributor
- Prior responsibility for P&L in the consulting space preferred but not required
- Relevant technical degree or experience preferable
- Strong verbal and written communication skills
- Ability to travel where required
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