WTW is committed to providing independent expert employee healthcare advice to ensure our clients stay fit for business.
Job Purpose:
To provide support to the Healthcare Concierge and Advocate Teams with booking appointment call backs
Key Responsibilities:
- To answer inbound calls to the Medical line in a professional, friendly and timely manner
- To book appointments in the nurses and advocate team diaries in accordance with the departments processes
- To notify the Administration Team of any employees who are not showing active memberships
- To notify the Administration Team of any employee changes of addresses
- To redirect any calls to the correct department or insurer
- To transfer urgent calls to the Priority nurses following the department processes
- To check the Voicemail messages when asked to do so
- Undertake other duties as required by the Healthcare Concierge Manager
In addition, all of WTW employees are required to:
- Adhere to all WTW’s company values, policies and procedures, including Equality and Diversity and Health and Safety
- Maintain confidentiality; all company, client and insurer information should be kept in confidence and not released to unauthorised persons
- Undertake appropriate mandatory training and development as required by the business
- Participate in WTW’s Performance Development and appraisal scheme
• Minimum 5 GCSEs (A*- C or equivalent), including Mathematics and English Language
• Excellent skills in Microsoft Excel / Word
• Experience of working in an office environment
• Client facing experience with excellent customer service
• To be able to work 37 hours per week (normal shift 8am-4pm)
• Numerate and attention to detail with accuracy
• Ability to work with minimum supervision and to deadlines
• Excellent interpersonal skills – liaising with clients and insurers
Equal Opportunities Employer
Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.
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