• Completing level 1 and level 2 technical support operations for incoming tickets
• Administering all end-user equipment operations including inventory management, configuration, deployment and support (PCs, Printers, Desk Phones and Phone System, Cell Phones, and A/V equipment), software and software license administration
• Administering account operations including creation, configuration and audit of network and system-specific accounts
• Administering support request operations including creating, categorizing, prioritizing, documenting, distributing, and processing support tickets
• Performing project-based tasks associated with developing new processes and procedures to support business requirements
• Performing end-user training for general device, network, business systems and PC software
• Supporting the HarbisonWalker Business System (HBS) including 5S by identifying and implementing opportunities for continuous process improvement as metrics warrant

• A.S. degree in Computer Science, Information Systems, Software Engineering, or related field
• Requires in-depth knowledge of MS Office products
• Requires in-depth knowledge of computer hardware and peripheral devices, imaging techniques, desktop and server operating systems, and demonstrated ability using a ticketing system
• Requires in-depth knowledge of Microsoft Active Directory is required
• Requires strong analytical, interpersonal and communications skills and the ability to work effectively in a team environment
• The Support Desk Technician requires two (2) – four (4) years of experience in a technical support position within a mid to large size company, with hands on responsibilities for end-user device and account support utilizing specific support requests processes and ticketing systems.

American Hospital Dubai  

Marriott International  

IHG  

NMC Healthcare  

Aster DM Healthcare  

Emaar  

Jumeirah Group  

Samsung Electronics  

Halliburton  

Mediclinic