The schedule for this position is from 3:30pm-12:00am. This position exists to analyze and process all incoming/outgoing telephone calls including: main number, toll free lines, patient information, paging, answering service, physician referral service, health promotions consumer service, physician to physician consult service, and related services as they may develop. The incumbent analyzes both routine and emergency calls (e.g. codes, traumas, medical emergencies, external/internal disasters, fire alarms, etc.) to determine the need and works in a high volume, fast paced environment. The analysis and decision made with each call can directly affect the wellbeing or life of a patient or caller. The incumbent must make decisions regarding the calls and is held responsible for patients and visitors well-being. The incumbent also assists to maintain the database of the organization knowledge (physician's pager numbers, physicians schedules, units, departments, etc.) Incumbents must also possess enough knowledge to fix the computers when problems occur and to diagnose problems with telephones in patient's rooms.
• Ability to effectively operate various telecommunication systems.
• Skill in handling all customer service situations.
• Ability to move quickly, decisively, and accurately while in a stressful situation.
• Ability to be friendly, upbeat, and polite at all times under stress.
• Ability to defuse tense situations.
• Ability to multi-task: caller on one line and interpreter on another.
• Excellent attendance and punctuality as phone cannot be shut off or have recordings.
• Ability to deal with diverse clients.
• Ability to communicate on a professional level with physicians.
• Ability to type and PC experience.
• Knowledge of medical terminology.
• Ability to perform/overlap multiple functions or tasks.
• Ability to grasp operational concepts/objectives and follow procedures using appropriate judgment.
• Strong reading and comprehension skills in processing information.
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
469 jobs found