Responsible for providing functional guidance and direction in the management of the guest relations department to ensure a positive patient/visitor experience. Manages the guest relations associates, including scheduling, performance appraisals and reviews, monitoring department workflows, quality and performance, monitoring calls and customer interactions, training and coaching, providing direction, guidance and oversight in accordance with applicable policies and procedures. Responsible for identifying complex, escalated, or unresolved issues and working with the staff for resolution. May also manage the volunteer program by recruiting, training and providing daily guidance and supervision to volunteers.
• 3-5 years supervisory experience preferred.
• 5 years of professional experience in a hospital or hospitality service focused position is preferred.
• Experience in leadership preferred. Bachelors degree in business, public relations, communications, marketing, or related field is preferred.
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
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