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Sr Systems Support Analyst at Fanatics
New York City, United States
Job Descrption
The Sr Systems Support Analyst role works with a wide range of users including our Executive leadership team. Installing and configuring computer systems, diagnosing hardware/software errors, and solving technical problems, either over the phone or face to face.
General Duties and Responsibilities:
- White glove support and customer service to our executive leadership team.
- Perform Software Installation, diagnostics, and repair.
- Network Analysis and Troubleshooting, to include installation of network gear and communication with ISP.
- Work cooperatively with users to provide basic direction and instruction with computer applications and systems.
- Maintain confidential data and information.
- Analyze problems; identify alternative solutions, project consequences of proposed actions.
- Communicate clearly and concisely, both orally and in writing.
- Analyze situations carefully and adopt effective courses of action.
- Operate and maintain Apple iOS and MacOS hardware.
- Operate Windows based hardware and software.
- Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
- Perform highly skilled and complex PC maintenance, repair, analysis, and testing.
- Ensure compliance with and follow standard practices and procedures common to computer networking and information systems work.
- Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
Education Requirements:
- College degree, or related work experience, or High school diploma/equivalent and related work experience.
- CompTIA A+ certified or equivalent certification
- CompTIA Net+ certified or equivalent certification
General Knowledge, Skills and Abilities:
- Excellent verbal and written communication skills
- Experience with handheld scanners, label printers, and other ruggedized equipment a plus.
- Strong knowledge of MacOS, Windows OS and MS Office products
- Strong troubleshooting skills
- Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management.
- Ability to handle multiple competing priorities.
- Ability to work with minimal supervision.
- Ability to use discretion and confidentiality with access to sensitive data.
- May require occasional travel to remote locations.
- Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.
- Experience troubleshooting and resolving WAN/LAN print related issues.
- Ability to perform Active Directory administrative tasks including creating users, reviewing group policy settings, and managing computer accounts within an organizational unit structure.
- A strong dedication to quality customer service.
- Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last-minute requests.
- Responsible for all aspects of end-user computer provisioning including setup of hardware, software, and peripherals.
The salary range for this position is $95,000- $105,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
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