Asset and Wealth Management (AWM) and MAS Defined Contribution
As one of the world's leading asset managers, our mission is to help our clients achieve their investment goals. To best serve our clients' diverse and evolving needs, we have built our business to be global, broad, and deep across asset classes, geographies, and solutions.
Within the Multi Asset Solutions (MAS) investing group, our personalized planning and investing team is responsible for the design, product management and investment methodology for our digital investment and retirement advice platform. We provide custom tailored education, advice and account management services via partnerships with employers, recordkeepers, advisors/consultants to help their employees and participants meet their retirement objectives. These services are offered within Defined Contribution plans, such as 401(k) plans, as well as through other partnership channels, such as for the Individual Retirement Account (IRA) market.
WHO WE’RE LOOKING FOR
This Vice President, Senior UX Practice Manager, will have a strong track record of delivering world-class digital product and service solutions across industries, where a professional design acumen has played a pivotal role. This individual will lead an ambitious and talented team of designers to help plan and execute best-in-class digital product solutions for our partners, while focusing on cultivating a culture of collaboration, exploration and growth. As a designer-by-trade as well as a practiced creative manager, the successful candidate will lead and support the vision, craft, and design output of the team.
As an experienced designer, you should have expertise across the entire human-centered design spectrum, which includes: UX, UI, and Interactive Design – Ecosystem, Journey and User Flow Mapping – Information Architecture – Research and Testing and Usability/Accessibility knowledge.
As an experienced manager, you should have expertise leading and mentoring a team of talented visual and UX designers, collaborating with product managers and business stakeholders, guiding design decisions, and providing direction for a service that impacts thousands of users. In addition, you should possess strong people skills and have experience both managing and maintaining team motivation and morale, as well as identifying and resolving team issues and conflicts.
In addition, it’s critical to know visual identity/branding principles, style, and design system management, bringing together industry best practices, advancements in trends, emerging patterns, and their applicability to our products. Love for UI guidelines and design systems drive your ability to grow and evolve this space over time, helping to shape elegantly simple, and intuitive solutions.
This Vice President, Senior UX Practice Manager, will help define and evolve the high standards of creativity and innovation across the MAS Defined Contribution space, setting and raising the bar, so team members do the same. The best candidate for this position rolls up their sleeves and effectively leads their team to bring design to life, while partnering with the business to ensure every approach and process is primed for success. There will need to be regular collaborating with Product and Engineering teams and business stakeholders to bring the user's voice to the surface, representing design decisions across the AWM organization.
WHERE YOU BRING VALUE
- Leading and communicating—Viewed as a role model and design leader within the organization who leverages their experience and available resources to create and evangelize a strong design vision
- Influence of design quality— Link the highest quality of design execution to each strategic initiative, business and client outcome
- Humility at the highest level—Welcome the constructive criticism of the work and be able to reflect with an informed perspective in order to change, adapt and evolve
- Empower your team—Lead team-building activities, guide growth paths through hands-on mentorship, and facilitate an engaging and dynamic work culture
- Build & maintain a user-centered design practice—Own and improve design processes ranging from user research to prototypes to finalized deliverables for developers. Advocate for the user and incorporate customer insights and principles throughout the creative process
- Storytelling and presentation skills—Create clear, compelling and cohesive prototypes and presentations that frame context with priority and need, so audiences can be taken on an informative, and intuitive journey
- Empathy & Curiosity—Drive inquisitive thinking, exploration and investigation with your team and stakeholders. Monitoring best practices, understanding how we feel and react to moments of need, opportunity and challenge. Leveraging data, analytics to inform your decisions
QUALIFICATIONS
SKILLS & EXPERIENCE WE’RE LOOKING FOR
- At least 6 years of professional experience designing digital products
- At least 3 years of professional experience in a design management or director role
- A bachelor’s or master's degree in Design, HCI, Engineering, Business or equivalent
- Consumer and enterprise product and service design experience
- Expertise with modern design tools (UserTesting, Figma, Miro, Adobe Suite, prototyping tools)
- Experience facilitating Design Thinking/Human Centered Design exercises and organizing Design Sprints
- Experience defining creative vision and promoting change and innovation
- Experience establishing and documenting design best practices within an organization
- Demonstrated experience leading and growing a team of designers
- Demonstrated experience building relationships and influencing business stakeholders
- Great presentation, storytelling, workshop, and communication skills
- Ability to lead and facilitate as a manager and step in as an individual contributor if needed
- Ability to juggle multiple priorities and overlapping project timelines
- Ability to prioritize personal and team workloads to best meet organization objectives
- Ability to adapt the UX process to varying project lengths
- A passion for mentoring designers to develop and grow their UX skills
- Proven ability to translate vision and user feedback into actionable outcomes
- FinTech or other financial services experience
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