Overview

The Director of Operations is responsible for the overall performance of multiple warehouse locations with key customers. The selection, professional development, motivation and creation of a team environment are key responsibilities as is the operation and development of existing and new business. The Director of Operations ensures that the established warehouse performance objectives are met efficiently in an effort to reduce waste and is accountable for achieving prescribed Company objectives in regard to cost, quality, productivity, customer service and profit for multiple locations, multiple accounts and multiple customers. Within the scope of this position's responsibilities, the incumbent must apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business processes, increase proficiency and increase efficiency through waste elimination while at the same time, meeting Corporate values, Customer and Operational objectives.

Responsibilities

This position is responsible for, but not limited to, the following:

Labor Management

• Directs the operations of the warehouse management team to achieve prescribed objectives.
• Develops and maintains a productive work team by creating programs for hiring, training and professional development.
• Matches the skills and background of personnel to the work required.
• Applies sound communication and motivational techniques.
• Creates programs to coach, counsel and discipline subordinates.
• Implements performance evaluation system that will provide a forum to two-way communication in reviewing past performance, setting future goals, and clearly defining expectations.
• Ongoing feedback is a key ingredient in effective performance management.
• Ensures the creation of the necessary process improvements and solutions to meet Company objectives and facilitate the efficient operations of transportation.
• Remains knowledgeable regarding changes in hardware and software technology.
• Assists in the establishment of customer service standards for all accounts and communicates and emphasizes the importance of these standards to all personnel.

Customer Service Orientation

• Assures that customer accounts receive the required level of transportation and administrative support.
• Maintains appropriate contact with all accounts and responds to requests when made.
• Participates in Company marketing and sales efforts, including planning new account strategies, prospecting for new accounts, making sales calls, developing and quoting rates, negotiating contracts and closing sales.
• Develops and recommends an annual operating budget.

Budgeting

• Develops and manages a system of controls to ensure that service levels and performance goals for the operation are met within prescribed cost, revenue and profit parameters.
• Ensures that all accounts achieve predetermined profit standards.

Equipment & Facilities

• Procures equipment and facilities required to assure efficient operation and meet Company profit goals.
• Develops suitable programs for maintaining Company standards of safety, sanitation, maintenance, security, housekeeping, and work habits in the operation of equipment and facilities in a manner that assures their most safe and efficient operation.
• Keeps informed of relevant new technology and automation translating to actions /recommendations as necessary.
• Participates in local trade, professional and civic associations as a representative of the Company.

Miscellaneous

• Participates in local trade, professional and civic associations as a representative of the Company.

Key Result Areas

• Continually focus on the identification and elimination of waste by ensuring that all locations are following the APL Logistics Continuous Improvement Model
• Developing and managing a budget for multiple locations within company guidelines
• Determining various business plans that will produce results that exceed budget goals
• Identify short and long term opportunities to increase returns
• Reduces the operating cost of the business while maintaining quality standards
• Seizes opportunities for reinventing the business and innovation
• Actively builds up information relating to competitors and looks for opportunities to differentiate APL Logistics

Qualifications

• Bachelor’s Degree preferred in Logistics, Supply Chain Management,  Business or equivalent combination of education and experience  
• Minimum of 7 years 3PL warehousing or Parts experience required, including 10 years of management experience
• Strong working knowledge of PC software use including: Word, Excel, Outlook and PowerPoint
• Excellent interpersonal, oral and written communication skills required
• Must be able to develop and manage budgets
• Must be able to analyze and comprehend data
• Attention to detail
• Must drive for results
• Exceed goals successfully
• Very bottom-line oriented
• Steadfastly pushes self and others for results
• Experienced and demonstrated leadership capabilities
• Must be able to motivate and develop teams and individuals in successfully completing duties
• Makes good decisions based on a mixture of analysis, wisdom, experience and judgment
• Must be action oriented and exhibit strong leadership
• Must inspire trust and build a culture of integrity through implementing processes and systems that support the APL Logistics Code of Conduct
• Looks toward the broadest possible view of an issue/challenge, scenario; can discuss multiple aspects and impacts of issues and project them into the future
• Must be able to adapt and respond to change and be able to lead people through change
• Must be able to cope with pressure and setbacks
• Must inspire a culture of safe behavior through implementing safety awareness, programs and processes

Additional Knowledge, Skills and Abilities:

• Teamwork - showing a commitment to teamwork and collaboration
• Respect - extending dignity and respect to all people
• Integrity - fostering trust and a positive work environment
• Innovation - bringing creativity to the workplace
• Customer Focus - achieving Company, department, and personal goals through a strong customer focus

The typical starting salary range for this position is: $134,827 - $180,000.

The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.

Candidates are eligible for the following benefits:

• PTO
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• 8 paid holidays
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program

EEO Statement for US-

The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.

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