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Associate.Guest Relations.Medcare Women and Children Hospital (Br) at Aster DM Healthcare
Dubai, United Arab Emirates
Job Descrption
Responsibilities:
- To deliver quality care to antenatal, intrapartum, postpartum women and neonates in collaboration with the multi professional team according to set clinical standards and relevant legislation.
- Handling calls to potential customers to generate leads & sales and to provide support and resolve issues.
- Build telephonic relationships with patients and create a positive customer experience.
- To facilitate positive patient and family experiences by creating a conducive environment.
- Maintain accurate and comprehensive records of all customer interactions.
Qualifications:
- College Graduate or equivalent
- 2+ years of experience in maternity programs or customer service
- Knowledge of healthcare terminology and procedures
- Excellent verbal communication skills
- Strong customer service skills
- Ability to work independently and as part of a team
- Ability to work in a fast-paced and deadline-driven environment
- Proficiency in Microsoft Office Suite
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.
For more details please visit our website https://www.asterdmhealthcare.com/
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