Description:
Responsible for daily operations of Hotel Front Desk, including implementation and execution of proper check-in and check-out procedures, Guest account settlement, and in-house account balance maintenance. Maintain and integrate effective communication between Front Desk and all Hotel operation departments, including Internal Maintenance, Housekeeping and Bell Service/Valet. Monitor and evaluate Team Members to ensure the highest levels of productivity and accordance with the policies and procedures set forth by corporate and departmental standards. Schedule staff accordingly with regard to daily arrival and departure volume. Assist the Hotel Manager with budgeting and forecasting with the focus of long term occupancy and revenue generation. Maintain supply stock ordering. Maintain communication with Team Members to promote a positive work environment and maintain exemplary morale. Maintain proper records regarding Team Members’ adherence to policies and procedures, and required counseling and disciplinary action. Responsible for personal device/cellular phone for job related operational tasks, job duties, review of Company documents, etc.
Qualifications:
Minimum 2 years of Hotel/Front Desk experience preferred. Ability to communicate effectively with Guests, Team Members and Management. Prior management experience in Hotel Operations/Front Desk preferred. Ability to support and delegate duties. Ability to make decisions in a logical and time critical manner. Ability to handle multiple assignments in a time critical manner. Excellent communication skills, with emphasis on maintaining a team-oriented environment. Ability to plan, organize and follow through on special assignments and projects in a timely manner. Knowledge of AS-400 and LMS operating systems is required. Microsoft Word and Excel experience required. Must be comfortable working with large databases and spread sheets.
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