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Commercial Analysis Manager at Marks & Spencer
London, United Kingdom


Job Descrption

What’s in it for you

Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

  • 20% Colleague discount on most things from furniture, fashion and food.
  • A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S.
  • Attractive annual bonus, based on company performance and personal objectives.
  • Competitive holiday entitlement with the potential to buy extra holiday days!
  • Amazing perks and discounts via our M&S Choices website. Including GymSave – that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes.
  • Charity Volunteer Day – A paid day away from work to support your chosen charity.
  • A very generous Defined Contribution Pension Scheme and Life Assurance.
  • Every colleague at M&S has access to a fantastic range of wellbeing support – this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family as well as many other schemes.

What you’ll do

Your key accountabilities will include 

  • Lead the team that designs and delivers experiment design and tracking methodologies, through thought leadership in this space and through the management of analysts.
  • Create and implement a programme to upskill business stakeholders in experimentation.
  • Own the delivery of a combination of proactive, and reactive, analysis to produce accurate and actionable insight in a fast-paced retail environment.
  • Use expert knowledge of analytical and statistical techniques to deliver complex projects with a robust commercial approach.
  • Implement a highly visual approach to displaying analysis with a strong emphasis on automation to enable self-serve, as well as storytelling.

Who you are

Your skills and experience will include 

  • Strong team management skills and experience of building a high performing team.
  • Capability to use both simple and complex statistical models across programming software (SQL - required and either Python, R)
  • Ability to apply commercial awareness to provide context to insight and recommendations through a good understanding of business drivers and dynamics.
  • Strong verbal and written communication skills to clearly communicate insights, and influence at all levels.
  • Good organisation skills with the ability to manage simultaneous projects across stakeholders.

Everyone’s welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We’re an in-person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers brilliantly.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


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