Purpose of Role:
Is the first touch points of the guest’s physical hotel experience at the hotels main door. Responsible for providing a warm, welcoming and witty experience to all arriving guests as they enter the hotel. Provide a Whatever/Whenever service, by granting Wishes and creating memorable experiences at every encounter.
Key Responsibilities:
70% of Time Spent
- Welcomes and escort guests to and from their rooms and assist with luggage delivery. Addresses the guest by name when provided by or obtained from Welcome Desk agent or the luggage tag.
- Arranges transportation such as hotel limousines as well as public transportation.
- Gives direction and makes recommendations within Dubai and the hotel for hotel guests and visitors.
- Introduces the Whatever Whenever concept to the guest.
- Operates the hotels main door.
30% of Time Spent
- Keeps abreast on hotel’s products and services as well as on tourist and business travelling information that may be of any interest to our guests.
- Maintains cleanliness and tidiness of hotel entrance area, takes corrective actions if needed, such as cleaning the Welcome Ambassador trolleys.
Compliance
- Full compliance with Marriott policies and procedures.
- Adhere to International Summary Risk Assessment and Control Self-Assessment Audits.
It is not the intent of this role description to cover all aspects of the position but to highlight the most important areas of responsibility
Profile required:
Education- n/a
Experience
- Preferably 1 year of work experience in public contact position.
Working with others
- W Look: appear confident, well-groomed and dressed in a smart casual manner
- W Personality: warm, welcoming, smiling and pleasant
- Never say no attitude
- Exceed customer expectations
- Communicate with others
- Demonstrate team spirit and cooperation
- Act with professionalism & integrity
- Verbal and listening skills
- Take ownership
- Learn, develop and adapt to change
- Work independently
- Manage Time
- Attend to detail
- Take Initiative
Delivering results
- Commit to quality
- Follow policies and procedures
- Follow direction
- Multitask
- Be Flexible
- Understanding of Marriott policies and procedures
- Basic understanding of international and local labour law
Other skills (Language)
- Fluency in English
Grooming
All talent members must maintain a neat, clean and well-groomed appearance. Specific W standards are to be met. Styling should be in line with W wardrobe
What we can offer you
- A highly competitive salary
- Service charge
- Free meals on duty
- Free transportation to and from JVC
- Marriot discounts worldwide on food, beverage and stays for all associates
- Other local benefits
- Free accommodation with pool and fully equipped gym
- Free utility bills including 5G Wi-Fi, gas and water
- Career progression within Marriott properties
- Recognized qualifications and development opportunities
- 30 days’ vacation leave
- Flight Allowance T&C applied
- Relocation support
- Fully covered medical insurance
Laundry Facility
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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