We have an exciting opportunity for an Assistant Front Office Manager to lead the team at the Delta Hotels by Marriott Waltham Abbey.
Our 4-star hotel offers a tranquil location near Epping Forest, just outside of Central London. All the things that matter are done right, so our guests can focus on what's important. From streamlined service and spacious rooms to convenient food options, find simple made perfect at the Delta Hotels by Marriott Waltham Abbey.
The Role:
As Assistant Front Office Manager, you will find yourself right in the heart of things. You will assist the Front Office Manager in leading the team, ensuring that our guests are greeted with a warm welcome the minute they walk through the door.
You will be responsible for, but not limited to:
- Manages the day to day front desk operation, ensuring procedures are adhered to and policies are followed
- Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested
- Deliver memorable guest experiences which support in driving Intent to recommend scores
- Monitor and analyze guest satisfaction survey results to ensure these continually improve
- Work alongside housekeeping and maintenance teams to ensure rooms are ready for arrival
- Report any maintenance issues which have been raised by guests
- Ensue all guest complaints are resolved in a timely manor and logged correctly
- Anticipate guest needs to deliver an above and beyond experience
- Support with departmental rota’s, ordering and payroll as and when required
- Promote an upsell culture to support in delivering hotel financial performance
- Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently
- Assist other departments, wherever necessary and maintain good working relationships within the whole hotel
- Recruit, train and develop front desk team members and support in developing our next front desk manager
- Comply with hotel security, fire regulations and all health and safety legislation
Our Ideal Candidate:
You will have experience in a similar role or are a successful Front Desk Supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanor, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.
Perks you deserve:
We’ll support you in and out of the workplace by offering:
- Free Access to the Leisure facilities, because your wellbeing is important
- Free meals at work
- Free uniform & dry-cleaning service
- Free enrolment of Perks at Work - Access to unlimited deals from retailers to restaurants to cinema’s and more
- Marriott Discount Card enabling benefits from hotel room discounts for you and friends and family, gift shops and F&B across 130 countries
- 23 days holiday increasing with service as well as Bank Holidays
- Annual Performance Review pay
- Cycle to work scheme
- Pension & Life Assurance
- Employee Assistant Program
- Comprehensive Training and Development program
- Company Pension scheme, we match your contributions up to 6%
- Private Medical Cover
This role offers and annual salary of £29-31,000 as well as an annual bonus plan allowing you to earn up to 10% of your salary.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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