JOB SUMMARY
The Quality Assurance team within Digital is responsible for the delivery of large, high-impact projects, enhancements, and maintenance for branded digital assets on the Mobile APP, Web, UXL and API platforms.
The Manager on the Digital Quality Assurance team works with key business stakeholders to understand individual business area and product priorities. Works with the Product Squad teams to help them achieve their vision providing Functional, Automation, Content, Accessibility, Analytic, SEO, API, Service Layer, Backend, & device testing for assigned product area in support of Marriott and Digital initiatives. In addition, provides testing support for each of the Digital Channel releases.
Marriott provides an equivalent digital experience for our guests, regardless of physical or cognitive ability. To uphold our commitment, the role works with UX, Standards, Product Squads, and QA Teams to ensure that the guest experience is of the highest quality & delivers a truly inclusive experience for our guests. Educates & provides guidance on the QA standards and processes. This role will oversee QA activities for multiple Product Squads.
CANDIDATE PROFILE
Education and Experience
- Bachelor’s degree in Business Administration, Computer Sciences, related field, or equivalent experience
- 4+ years’ experience in Digital and/or IT operations or related professional area
- Robust understanding of Quality Assurance/ Quality Engineering processes.
- Solid understanding of Software Development Lifecycle (SDLC), Agile, Safe Agile Methodology.
- In depth and practical knowledge of Jira, Confluence, Zephyr & Service Now applications.
- Experience in WEB, Mobile app, Service Layer testing, & Back End testing
- Experience in using analytic tools such as Developer tools, Adobe Experience Platform Debugger, Adobe Target, Zephyr, and other related tools.
- Experience in using accessibility tools such as WAVE, NVDA, ARC.
- Experience in leading multiple teams.
- Experience in advocating the QA/QE processes and ensuring the set standards are being followed.
- Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity.
- Ability to work in a date driven environment and must be able to manage multiple QA deliverables in parallel.
- Automation knowledge is a must.
- Hands on Automation testing experience is a plus.
CORE WORK ACTIVITIES
Managing Work, Projects, and Policies
- Create test strategies, functional test plans, end to end test plans, cross channel test plans, accessibility test plans, execute test scenarios & test cases, and communicate the status of testing.
- Documents the QA test effort progress accurately and submits reports of test effort progress, overall test results, bugs encountered, & any issues impeding test effort progress in a timely manner, ensuring delivery deadlines are met.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Collaborate with IT Service Layer & Platform Teams where necessary; Digital Product Development teams, Standards, Design, Analytics, & SEO regularly to ensure QA & accessibility best practices are followed.
- Record metrics & review scan results from the automated Production site scans to ensure compliance.
Supporting Operations
- Lend support to other Channel product development efforts as needed.
- Works with the team to put sustainable work processes and systems in place that support the execution of the strategy.
- Establishes and maintains complete and up-to-date information to ensure accurate reporting.
- Ability to communicate to a wide range of stakeholders including executives, managers, designers, developers, & QA
- Flexible and able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines
Additional Responsibilities
- Demonstrates self-confidence, energy, and enthusiasm.
- Maintains positive working relations with internal customers and department managers.
- Manages time effectively and conducts activities in an organized manner.
- Performs other reasonable duties as assigned by manager.
- Able to present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner verbally & written
MANAGEMENT COMPETENCIES
Leadership
- Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
- Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
- Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
- Reading Comprehension – Understands written sentences and paragraphs in work related documents.
- Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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