JOB SUMMARY

The Senior Manager, Loyalty Account Products plays a vital role within Marriott’s App & Web Digital Products team, reporting directly to Director, Loyalty and Account Products. This position is key to supporting the digital member experience evolution through strategic and tactical subject matter expertise and requires a high degree of ownership, communication, partnership with stakeholders, attention to detail, and ability to manage multiple, fast-paced initiatives.  The role involves research, ideation testing, as well as tactical and effective feature delivery via an agile scrum team. Lastly, you will also work with varied business stakeholders in multiple disciplines such as Loyalty Operations, Marketing or Communications, as well as varied technical stakeholders ranging from application teams to technical partners from integration partners and various backend system teams.   

CANDIDATE PROFILE 

Required Education and Experience

• Bachelor’s degree or equivalent work experience in a technical or business related field
• 6+ years of Digital Product Owner, Product Manager, Systems Analyst, Business Analyst, Project Manager or equivalent combination of education and experience
• Solid experience with research and ideation testing
• Very strong understanding of, and experience using, Agile Scrum process, methodologies, and tools (eg, Jira, Confluence, or similar/equivalent tools)
• Experience building digital product/feature roadmaps and delivery schedules, inclusive of multiple teams and dependencies
• Ability to articulate product vision, business objective, and technical feasibility, define requirements, and technical implementations.
• Understanding of basic technical concepts such as data call flows, data layers, APIs, data networks and databases 
• Strong organization, problem solving, and communication skills to address a wide variety of audiences
• Very adaptable, and able to handle multiple competing priorities and duties in a fast-paced, time-critical environment
• Ability to collaborate with cross-functional resources and work well in a distributed environmental
• Ability to manage and understand KPIs that can be used to make data driven decisions and requirements 
• Ability to identify new opportunities to drive better customer experiences and/or incremental revenue

Preferred Experience

• Experience working with global stakeholders
• Have been a key player or product lead in a major digital feature launch for a global brand
• Past hospitality, hotel management, loyalty, digital marketing, or ecommerce experience a plus

Core Work Activities

• Serve as a cross-functional leader to collaborate with design, engineering and line of business teams to drive new product initiatives
• Develop products and services that deliver innovative experiences and at the same time remove friction from the Bonvoy Loyalty feature ecosystem;
• Define new product feature epics, stories and acceptance criteria, working collaboratively with business, design and engineering teams to ensure delivery of product vision and roadmap;
• Create concise, compelling content and business cases to present and sell concepts through to senior management;
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives;
• Help define product initiatives for new features and optimizations of existing ones; incorporate into product roadmaps;
• Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those;
• Lead cross-functional team across multiple scrum teams, environments teams, QA, designers, content editorial for on-time delivery;
• Perform User Acceptance testing per release requirements;
• Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;
• Coordinate backlog for defect resolution. Provide clear vision and scope documentation, use cases, workflows, wire-frames, product requirements to support development.

MANAGEMENT COMPETENCIES 

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships -Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability 

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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