Do you have a passion for Food & Beverage in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for a Food & Beverage Manager to join our team.
As Food & Beverage Manager you will:
Be responsible for all the food and beverage operations, which includes The Hyde Bar, Knightsbridge Lounge (Afternoon Tea), In Room Dining, Breakfast Room, Meeting Rooms, Minibar. Oversee guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrate knowledge and proficiency of all applicable food and beverage laws and regulations. Develop and implement business plan for food and beverage.
Key Tasks you will carry out:
Developing and Maintaining Budgets
• Develop and manage all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintain a positive cost management index for F&B operations.
• Utilize budgets to understand financial objectives.
Leading Food and Beverage Team
• Manage the Food and Beverage departments.
• Supervise and manage employees. Manage all day-to-day operations. Understand employee positions well enough to perform duties in employees' absence.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversee all Food & Beverage operations.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provide excellent customer service to all employees.
• Respond quickly and proactively to employee's concerns.
• Provide a learning atmosphere with a focus on continuous improvement.
• Provide proactive coaching and counseling to team members.
• Encourage and builds mutual trust, respect, and cooperation among team members.
• Monitor and maintains the productivity level of employees.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Provide the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Set clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
• Provide excellent customer service.
• Respond quickly and proactively to guest's concerns.
• Understand the brand's service culture.
• Drive alignment of all employees, team leaders and managers to the brand's service culture.
• Set service expectations for all guests internally and externally.
• Take ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Verify all event functions are up to standard and exceed guest's expectations.
• Provide services that are above and beyond for customer satisfaction and retention.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serve as a role model to demonstrate appropriate behaviors.
• Manage day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
Managing and Conducting Human Resource Activities
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conduct performance reviews in a timely manner.
• Promote both Guarantee of Fair Treatment and Open Door policies.
• Identify the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identify the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Develop an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Additional Responsibilities
• Comply with all corporate accounting procedures.
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyse information and evaluates results to choose the best solution and solve problems.
• Drive effective departmental communication and information systems through logs, department meetings and property meetings.
What we’re looking for:
You will have…
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
If this sounds like you we would look forward to hearing from you!
In return for your hard work, we give you…
- Annual Bonus Scheme
- Discretionary Accommodation Service Charge
- Private Medical Insurance
- Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
- £5 breakfast when staying in any of our European hotels
- Discounted food & drink in restaurants and bars at Marriott International hotels
- Discounts for your friends and family
- 28 Holiday days (increasing with length of service)
- Paid breaks and free meals on duty
- Employee Assistance Program
- Company Pension Scheme
- Cycle to Work and EyeCare schemes
- Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
- Wellness and mental health programmes
- Amazing staff parties & activities
- Length of Service and monthly recognition awards and gifts
- World class training and development
- Unlimited career opportunities (internationally and locally)
- …and much more
Where you will work:
Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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