LONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE
Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
Join us on an exciting journey in the heart of London's luxury hospitality landscape! We are looking for a Front of House Manager to join our award-winning hotel team, renowned for delivering exceptional hospitality. We are seeking a passionate individual with natural leadership abilities and a strong inclination towards luxury hospitality.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting this website https://www.gov.uk/prove-right-to-work
JOB SUMMARY
Responsible for all Front Office functions and associates. Areas of responsibility include Concierge, Switchboard Operations (AYS), Guest Relations, Front Desk and Nights. As a department head, directs and works with managers and employees to successfully execute all front of house operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximise the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
. Boutique or luxury background essential
. Personal License Holder certification desirable
. First aid certification desirable
Skills
- Clear and engaging communication style
- Ability to build exceptional customer relationships
- Adaptable and agile to the changing needs of our business
- Astute problem solving and decision making ability
- Ability to prioritise, plan and organise
- Global mindset and driving for results
- Building and contributing to teams
- Technical and business acumen
WHAT WE CAN OFFER YOU
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
- Competitive Salary + 31 days holiday including bank holidays increasing to a maximum of 35 days
- Attractive Management Bonus plan
- Complimentary private medical via AXA
- Service charge upon completion of probation
- 50% discount on Food & Beverage when dining in the hotel
- Length of service rewards and invitations to afternoon teas
- Monthly/yearly recognition schemes
- World-class career opportunities within Marriott hotels tailored to your specific needs
- Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
- Professional learning and development opportunities - because a rewarding career is so much more fulfilling!
- Complimentary meals on duty
- Complimentary dry cleaning - we do like to make an impression
- Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations – because we like to boogie!
- Enhanced pension scheme to help you save for the future
- Life assurance x 3 salary
- Competitive car lease schemes
- Cycle to work scheme - your wellbeing is important of course!
- Access to major high street discounts so you can treat your friends and family
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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