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Position Summary
Reporting to the Director of Food and Beverage, the Food and Beverage Reservations Coordinator are responsible for advocating and delivering a five-star experience to our guests. You are responsible for The Booking Office and Hansom daily bookings, reservations, and group bookings. You must be sales-orientated with the ability to liaise with the marketing and sales department to drive the business. Maximising booking success through smart use of the guest database and our booking platforms is a fundamental part of your role. You will represent the Hotel and uphold expectations, reputation, and service standards in all that you do. You will demonstrate excellent food and beverage knowledge and use it to proactively upsell experiences and maximise revenue. Guest retention and recognition are the focus to help the team in offering a personal and customised experience.
You’ll need to know your stuff:
- Know and be able to train the team on daily targets and how to handle reservation queries.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott
- To oversee and understand the correct reservation procedures and to take any reservations if required.
- Utilize the reservation system to its greatest potential.
- You will need to work closely with the restaurant managers and SEVENROOMS to maximize covers at all possible times and identify key guests. This includes but is not limited to ensuring the platform is kept up to date with the latest imagery, menus, information, and marketing offers and opportunities.
- Comply with unit cash handling and credit policies and procedures.
- To understand the banking and change order procedure.
- Provide information to guests about outlets, staff, and services, including hours of operation, room locations, types of room and room rates.
- To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy
You’ll be expected to deliver on the following:
- Control the booking systems for The Booking Office and Hansom to ensure revenue and the spaces available are maximised.
- Work together with the sales team to provide the best training opportunities for our team not only on hosting duties but also the sales piece.
- Attitude, grooming standard, body language and tone need to be positive, supportive and on brand always.
- You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
- You will help in the planning and organisation of upcoming events in The Booking Office and Hansom
Perks you deserve:
- St. Pancras Experience including breakfast you and a plus one.
- Free Access to the Gym and spa.
- Free meals at work
- Free dry-cleaning service.
- Free enrolment of BenefitHub - Access to unlimited deals of retailers and more.
- Discount of 50% in any of the St Pancras outlets.
- Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
- Travel Loan.
- 20 days holiday increasing with service.
- Annual Performance Review pay.
- Cycle to work scheme.
- Pension & Life Assurance.
- Employee Assistant Program.
- Comprehensive Training and Development program.
- Awards and recognition celebrations and many more….
Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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