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C/S & Finance Manager at Hertz
Bedford, United States
Job Descrption
A Day in the Life:
Manage retail business including sales process, finance, and sales team. Assist in the management of all other store processes as needed and support omni-channel sales.
What You’ll Do:
- Sales
- Meet and exceed sales targets
- Manage and lead the sales team
- Including scheduling, interviewing, hiring, and performance management
- Drive strong CRM metric accountability
- Achieve KPI targets
- Support Digital Retailing initiatives, including Rent2Buy
- Finance
- Ensure completion of Finance deal packages
- Promptly follow up on all missing documents and pending deals
- Work with Sales Consultants on finance processing and metrics
- Support the Finance and Insurance process and performance
- Store Management
- Achieve high customer service score (NPS)
- Train Sales Staff in customer interaction and processes
- Oversee store management as the second highest employee at location
- Support inventory and reconditioning processes
- Pricing of cars as needed
- Support omni-channel sales
- Monitor Store and ICC (Internal Audit Checklist) compliance
- Manage employee, consumer and vendor issues as needed
- Including concerns and complaints with Car Sales Leadership and HR
- Achieve high customer service score (NPS)
What We’re Looking For:
- 3 years’ experience in Car Sales
- Experience in auto dealership or auto financing preferred
- 1 year of management experience
- High school diploma or equivalent experience in car sales management
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
- Ability to drive process and organizational change.
- Ability to motivate teams and keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability.
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
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